Lending Support Adviser
Manchester Branch, 17 Piccadilly, Manchester, M1 1LS

Job Reference: 003192

Location: Manchester Branch, 17 Piccadilly, Manchester, M1 1LS

Closing Date: 29/09/2020

Salary £: £20,000 - £28,000 (depending on experience) + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Commercial

Hours per week: 35 hours per week. Monday to Friday 9am - 5pm (flexible)

As our next Lending Support Adviser based in our hub in Manchester, you’ll provide analytical and administrative support to the Lending Managers in order to grow our presence in the Commercial Lending business. You’ll be heavily involved in supporting them with assessing lending proposals, valuation reports and by attending customer meetings when required.

What You'll Do

In this role, we would expect you to proactively manage and guide customers through our lending process to ensure we are meeting our customer’s needs.

As a Lending Support Adviser, you’ll be the first point of contact for new business applications, providing initial responses to all broker/customer enquiries. Throughout the whole process, you’ll escalate any complaints and identify where we have a vulnerable customer.

You’ll be required to provide information on the progress of applications to our brokers and customers. This will encourage you to take ownership of specific cases that are allocated to you by the Lending Managers. Throughout this process, you’ll need to make sure that all data is accurately input into the various systems that we use.

In order for us to provide an effective customer journey and satisfaction, we’ll need you to act as an interface with other Commercial Lending teams such as Completions & Operations and Portfolio Management to pro-actively keep our customers engaged throughout the lending process.

How You’ll Do It

  • You’ll bring your knowledge and understanding of how to deal with Commercial Lending customers and brokers

  • Evidence of being able to manage competing demands and operate in a fast paced business development environment

  • By having great communication skills and being able to handle difficult conversations with customers will enhance your ability to build strong relationships with our customers ensuring we are exceeding their expectations

  • To help support our Lending Managers, you’ll bring your market intelligence of other Commercial Lending products, the Commercial Lending market and competitors

  • In order to succeed in this role, we’ll pull on your great attention to detail and analytical skills

Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.

Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.

Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!

Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.

Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.


If you’ve got a solid background in Commercial Lending and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.

​​​​​​​We’d love to hear from you so why not apply today and be Your Brilliant Self!