Mortgage Collections & Recoveries Associate
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 003329

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: 29/11/2020

Salary £: £21,500 - £30,000 (Depending on experience) + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Customer Services Division

Hours per week: 35 Hours per week. Monday - Friday between the hours of 8am - 7pm & Saturdays 9am - 1pm (Flexible)

Start Date: Monday 1st February, 2021

At YBS Group, we want our colleagues to feel valued and respected, and to give their best. To do so, they need to be well informed and engaged with the journey the Group is on.

We are looking for an Associate within our Mortgage, Collections and Recoveries department to support customers who are in financial difficulty. At YBSG we do this through the assessment of circumstances and a review of their financial income and expenditure to help us provide an appropriate solution. You would work across a range of mortgage customers and products to provide real help for real lives.

What you'll be doing

You will be utilising your experience and knowledge to recognise cases which require bespoke solutions. Establishing a timely and appropriate contact to engage customers who are facing financial or personal difficulty which impacts their ability to repay their mortgage or shortfall debt. Understanding customer circumstances through fact finding and questioning will allow you to gain an insight into financial assessment to establish the affordability and appropriate solution. You will be able to identify those customers where a longer term solution is not suitable and discuss all potential exit strategies. It is important you will be able to take ownership of complaints that may be raised and try to resolve these at first point of contact where possible.

The Knowledge & Skills you’ll have:

To be successful in this role, you will need to have;

  • Experience of Mortgage Arrears Management from pre-arrears to debt recovery

  • Experience of working in Financial Services

  • Awareness of how financial services organisations operate

  • Risk assessment capability

  • Ability to work within agreed parameters and make operational decisions

  • Excellent communication, engagement and listening skills

  • High level of emotional intelligence with the ability to recognise the powerful and distressing emotions in customers and be able to handle these situations calmly.


Previous litigation experience is desirable but not essential for this position

Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.

Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.

Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!

Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.

Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.


If you’ve got a solid background in Collections and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.

We’d love to hear from you so why not apply today and be Your Brilliant Self!​​​​​​​


This position is now closed. We are no longer accepting applications for this position.