*Customer Apprenticeship
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 003517

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: 02/04/2021

Salary £: £17,500

Employment Type: Permanent - Full Time

Division: Customer Services Division

Hours per week: 35 hours

About YBS

At YBS, we’ve created the kind of workplace where anyone can achieve anything. If you can think it, imagine it, believe it, learn it, change it, and live it… you can do it. Not just for us. But for your skills, your community, your society, and your future.

That’s what makes our Apprenticeship opportunities really stand out. And right now we’re looking for people to join us on our 2 year Level 3 Customer Advisor Apprenticeship Programme.

It’s a fantastic way to mix learning and development with hands-on work and real-life projects. You’ll earn at the same time, too. And because we see you as one of our future leaders, we’ll make sure you have everything you need to help you complete the programme, gain a recognised professional qualification, and move into an exciting future within our Customer team.

About the Programme

During the programme, you'll rotate across a number of departments every 6 months to help you build a good understanding of how far customer service reaches across our business, and the impact they have on delivering a positive experience for our customers, no matter how they choose to access our products and services.   

You'll gain knowledge in regulatory, legal and compliance issues. You'll get valuable experience in financial systems and processes. And you'll develop skills in customer relationship management, teamwork, problem solving, and more.

Which means that when it comes to helping us deliver a warm welcome and an exceptional customer experience, we’ll give you the green light to imagine it, do it, and love it.


In order to get the most out of the programme you will spend some time working in our Head Office at Yorkshire Drive, as well as some time in one or more of our local branches. The branches include Bradford, Shipley, Keighley and Leeds.

About you

To join the programme, you’ll need to be over 18 with lots of motivation, a thirst for knowledge, and education to GCSE level. And whether you’re fresh out of school or college, or you’re looking for a career change, you’ll have our supportive and inclusive culture behind you every step of the way. Whoever you are and whatever your background.

Want to know more?

You can check out our Emerging Talent pages to find out more about our Apprenticeship Programmes and hear from some of the colleagues who are part of our Emerging Talent Community.

At YBS we don’t have a one size fits all approach to benefits. We understand not everyone’s needs are the same so we cater our rewards accordingly…

Flexibility – We offer a range of flexible working options to help you achieve a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we’ll help work to work for you.

Annual Leave – For all of your hard work and commitment we will reward you with a whopping 33 days holiday inclusive of bank holidays.

Inclusivity - We’re passionate about creating an inclusive environment where everyone is welcome and able to bring their whole selves to work. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering for our local communities.

If you’re excited by what you’ve seen and want to join our Customer Programme, apply now to send us your CV.  


This position is now closed. We are no longer accepting applications for this position.