Customer Solutions Administrator (6 months)
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 003566

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: 08/04/2021

Salary £: Up to £18,000 (depending on experience) + Benefits

Employment Type: Fixed Term - Full Time

Division: Customer Services Division

Hours per week: 35 hours per week. Monday to Friday 9am - 5pm

As a Customer Solutions Administrator (internally known as Customer Relations Administrator) on a 6 month contract, you’ll support the team with administrative tasks, ensuring they are carried out on time and in line with our policy and regulatory requirements. You’ll join a likeminded team in our Bradford based Customer Solutions department.

What You'll Do

In this role, you’ll be responsible for making sure that compensation cheques are raised and recorded and work effectively with other teams within the Customer Service function when required.

You’ll take ownership that any new complaints that come into the team through a telephone call or letter are logged and registered accurately in accordance with our procedures and FCA regulations.

You’ll be required to raise purchase orders for invoices ensuring that providers/contractors are paid on time. Invoices and payments will also need to be reconciled to make sure these are accurate before being actioned.

You'll support the team by administering  tasks ensuring our vulnerable customer accounts are up to date and accurate.

A big part of this role is to offer general support by dealing with incoming calls and monitoring the complaints inbox. To allow the team to run as efficiently as possible, you may need to support with other administrative tasks.

How You’ll Do It

  • Previous experience of mortgage, insurance and savings products and service
  • Good organisational skills
  • Previous customer service experience
  • Excellent people skills displayed through verbal and written communication

Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.

Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.

Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!

Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.

Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.


If you’ve got a solid background in Customer Service and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.

We’d love to hear from you so why not apply today and be Your Brilliant Self!​​​​​​​


This position is now closed. We are no longer accepting applications for this position.