Capacity & Monitoring Analyst (FTC 1 Year)
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 003623

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: 21/04/2021

Salary £: Up to £45,000 + Bonus & Benefits

Employment Type: Fixed Term - Full Time

Division: Customer Services Division

Hours per week: 35

As our next Capacity & Monitoring Analyst support and develop the YBS Capacity and Monitoring Strategy, processes and operating model. Ensure the alignment of business demand with the performance of IT Systems. You’ll join a likeminded team in our Leeds & Bradford based Technology Operations function.

What You'll Do

  • To provide E-Commerce, Middleware and E-Mail Application Systems administration, Systems Management and Monitoring services across the YBS group.

  • To provide 2nd and 3rd line support services for elements of the associated application technology stack across all development, testing and business critical production environments.

  • Analyse capacity and performance across the YBS Group. Escalate incidents according to the defined problem management process.

  • To provide automation capabilities are in place, where possible, of all data collection, alerting and reporting and meeting agreed service levels.

  • Engage with third party vendors to ensure the systems are compliant with their support framework maintaining SLA as required

  • Installation, administration and support of Internet Services, Systems Management and performance tools

  • Maintain system availability, security and continued vendor support with appropriate systems and applications patching as defined by YBS Patching Policy and 3rd party support requirements

  • Provide installation, implementation, management, configuration and support for all YBS Group monitoring requirements


  • A comprehensive background in IT Infrastructure support and delivering application performance management and capacity management governance and solutions.

  • Experience of proactive Capacity Management processes such as modelling, tuning, forecasting and reporting.

  • Knowledge of HP-UX, Red Hat enterprise Linux System and Windows System Administration

  • Experience of managing and developing an Enterprise Centralised Capacity Management Information System (CMIS).

  • Experience of managing and developing an Application Performance Management (APM) system.

  • Exposure to relevant technologies such as Networking Technologies, virtualisation technologies (VMware), Oracle middleware products, Windows System Administration.

Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.

Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.

Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!

Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.

Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.


If you’ve got a solid background in IT Capacity Analysis and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.

We’d love to hear from you so why not apply today and be Your Brilliant Self!