As our next Customer Service Representative you’ll answer customer queries and provide our customers with relevant information on our products and services, always making sure that the customer and their best interests are at the heart of what you do. Join a likeminded team in our Bradford based Customer Solutions department.
What You'll Do
In this role, you’ll take inbound calls within service standards ensuring full ownership is taken so customer queries are resolved even when calls are to be transferred to other areas of the business.
You’ll investigate, assess and decide the best resolution for customer complaints and ensure that all complaints are handled and recorded ensuring we are compliant with FCA guidelines.
We will expect that you will be compliant and follow the verification process and adhere to guidelines that are set when responding to emails in a non-secure messaging environment.
How You’ll Do It
You’ll have a proven track record in delivering a fantastic customer experience and have exceptional communication skills, both verbal and written. Experience of working in a contact centre is ideal however if you have had customer service experience where queries have been dealt with using multiple channels including over the telephone then we’d love to hear from you.
Full training is provided so we’re not looking for specific qualifications, it’s more important that you have the right attitude and are keen to learn. That said there are a few attributes we’d like you to demonstrate:
Good listening skills and the ability to build rapport with customers of all backgrounds
Excellent communication skills ; you’ll be able to build strong relationships with all our customers and with other colleagues across the society
An understanding of and passion for good customer service
An ability to work with limited supervision – you’ll need to be a self-starter
Excellent attention to detail
Strong administration and PC skills
Financial Services industry knowledge (desirable, but not essential as training will be provided)
Life at YBS
In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…
Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.
Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.
Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!
Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.
Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.
If you’ve got a solid background in Customer Service and you want to develop a career in an empowering, respectful and supporting business then why not join us?
Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.
We’d love to hear from you so why not apply today and be Your Brilliant Self!