Business Services Support Manager
Broad Gate Offices, 1 Broad Gate, The Headrow, Leeds, LS1 8EQ

Job Reference: 005247

Location: Broad Gate Offices, 1 Broad Gate, The Headrow, Leeds, LS1 8EQ

Closing Date: 07/07/2022

Salary £: £35,000 - £45,000 + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Customer Services Division

Hours per week: 35

As our new Business Services Support Manager, you’ll provide both cost management expertise, and lead a team which focuses on administrative and cost support to services owned by the function. You’ll join a likeminded team based in our Leeds and Bradford based Shared Services and Resilience function (our teams predominantly work from home; you will only be expected to work onsite a day or two a week at the most).

About the role​​​​​​​

  • Responsible for providing comprehensive management of costs across the function. 

  • Lead, motivate and develop a team to create motivated, engaged, effective and well-trained colleagues.

  • Plan, organize and manage a team coordinating administrative and cost support to the function and services owned by it.

  • Responsible for ensuring appropriate oversight is in place for all administrative and cost activity with quality checks completed where appropriate

  • Take ownership and manage/escalate any issues relating to risks and propose actions to mitigate against re-occurrence, ensuring they are resolved

Hours: This vacancy is for a permanent position. You will be expected to work 35 hours per week between Monday to Friday.

About you

  • Experience and knowledge of managing large budgets, multiple cost centre management, cost control and forecasting.

  • Strong Excel Skills, managing complex data/systems.

  • Experience of leading effective teams

  • Experience of engaging and influencing internal stakeholders, including senior stakeholders.

  • Understanding of operations and services.

About us

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

  • Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.

  • Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

  • My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Tazafia Mahmood at