Process Transformation Consultant - Digital Programmes
Broad Gate Offices, 1 Broad Gate, The Headrow, Leeds, LS1 8EQ

Job Reference: 005273

Location: Broad Gate Offices, 1 Broad Gate, The Headrow, Leeds, LS1 8EQ

Closing Date: 18/07/2022

Salary £: £Competitive + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Commercial

Hours per week: 35 hours per week

We are looking for a Process Transformation Consultant to join our Digital Programmes function here at Yorkshire Building Society. It’s a really exciting time to join and this role offers the opportunity to increase the value and quality of customer outcomes by managing YBS processes end to end and eliminating waste. You’ll work with a likeminded team in our Leeds based function. We have a hybrid working model with working from home capability.

About the role

As Process Transformation Consultant, you’ll create an end-to-end view of YBS processes using appropriate techniques including key process performance metrics and controls. You will -

  • Identify and engage sub process owners and undertake critical analysis of business performance measures

  • Coach senior leaders in the appropriate use of process and customer measures to drive operational decision making and continuous improvement efforts

  • Work with a range of stakeholders to ensure that future state processes are agreed

  • Lead and support the development of an effective continuous improvement culture throughout the organisation, providing expert guidance and support to business teams as they adopt continuous improvement tools and methods

  • Assess the impact of proposed changes across the end-to-end processes, ensuring that all impacts on customers, colleagues, sub processes are fully recognised, understood, and considered during the early stages of the project lifecycle

About you

You’ll ideally be a minimum of Green Belt accredited and have a proven track record of process improvement benefits realisation. In addition, you’ll be able to demonstrate -

  • Experience of developing and coaching continuous improvement methodologies

  • Experience and knowledge of process control frameworks

  • Strong stakeholder management skills as well as the ability to influence

About us

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

  • Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.

  • Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us, you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

  • My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date


This position is now closed. We are no longer accepting applications for this position.