Job Advert
About the role
Are you looking for a meaningful role where your skills make a real difference to the lives of residents?
As a Customer Service Officer in our Social Security - Operations Team, you’ll process benefit claims, assist the public with their enquiries, and ensure payments are accurate - helping people access the support they need. You’ll develop valuable skills, work with a supportive team, and build a rewarding career in public service.
Enjoy a fast-paced environment where accuracy, problem-solving, and great service are valued. If you’re looking for stability, professional growth, and the chance to make a real impact every day, apply today!
Full or Part Time Work
We understand that 9-5 doesn’t work for everyone. We encourage applications from people looking to work on a part-time basis.
Social Security Division provides a valuable service to our community and is currently developing new online systems which will change the way we work in the future. If you are considering working reduced hours we would love to hear from you to discuss what roles we have available and what skills you could bring to our team. The roles are all office based and customer focussed, so would not suit anyone who is looking to work remotely.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ Annual leave starting from 21 days, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ A flexi-time scheme where you can accrue additional time worked to take as leave.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at Angela.Stalford@gov.im
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at helpmeapply@gov.im.