3rd Line ICT Support Engineer

About Us:

At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role:

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? As a 3rd Line ICT Support Engineer, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. Your work will help ensure our teams have the tools and support they need to keep people safe.

You will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.

You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.

Required Qualifications and Experience:

To be successful in this role, you will bring the following qualifications and experience:

• Excellent ICT Problem solving in a mission critical environment.
• A strong understanding of networking technologies, including switches & firewalls.
• A strong understanding of Microsoft Windows operating system technologies.
• A strong understanding of virtualised server and desktop provision.
• A strong understanding of cloud-based infrastructure.
• An excellent all-round ICT support understanding and working as part of a busy technical team.

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.

Please see the attached Job Description/ Person Specification for more information about this exciting role.

What We Offer in Return:

We believe in rewarding our people with more than just a salary. Here’s what you can expect when you join us:

• Flexible working hours.
• Agile working (60% office based)
• Family friendly policies.
• Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Guidance on the Pension implications of undertaking a temporary role / temporary promotion are attached.

How to Apply:

We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Please note as the role will be based at our Headquarters in Ripley, successful applicants will need to undertake Police Security Vetting procedures at the appropriate level. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on 06.07.2025.
Interviews will be held in the week commencing 21.07.2025.

For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.