Billing and Credit Controller

Billing and Credit Controller

Job Introduction

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

Department: Finance

Reporting to: Sales Ledger and Credit Control Manager

Hours: 20 Hours per week, 4 hours per day over a 5 day week

Location: Newark Head Office 3 days a week, 2 days Working From Home

Salary: Pro rata basic salary of £15,613.33, on a 20 hour working week.

Reporting to and working closely with the Sales Ledger and Credit Control Manager this is an exciting opportunity for a Billing and Credit Controller to join an ambitious, fast-growing Private Equity-backed businesses operating in the healthcare sector. You will be responsible for maintaining ledgers within the Sales Ledger and Credit Control Team where your key focus areas will be accurate billing, query resolution, and effective cash collection within the company policies, SLAs and KPIs.

Key responsibilities:

• Produce accurate billing in line with business and customer requirements, within agreed SLAs
• Customer account maintenance, including but not limited to the management of starters, leavers and changes
• Maintaining up to date records in both accounting software and excel files
• Producing or contributing to reports for billing and credit control activities on a regular and ad-hoc basis
• Arranging, coordinating and leading regular meetings with internal and external stakeholders, including provision of agenda and meeting minutes with assigned actions
• Actively review, control and reduce debt levels for your ledgers within agreed SLAs and KPIs
• Allocation of cash receipts and reconciliation of customer accounts
• Collection of outstanding balances in line with payment due date, manage timely refunds where applicable
• Responsible for understanding and resolving complex debt related queries at source; with an aim to conclude and put forward recommendations to avoid repeat instances
• Actioning items in specified mailboxes in a timely manner
• Maintain good communication and relationships with internal and external stakeholders
• To carry out any other duties that are deemed to be within your capabilities and that help the company forward objectives and goals.

The Ideal Candidate

Experience and Skills required:

• Minimum of 2 years experience in sales ledger/billing/credit control is essential
• A drive and passion for accuracy, reconciliation and effective collections
• A keen eye for detail, analysis and problem solving
• Excellent communication & negotiation skills
• Excel (working at an intermediate level)
• Experience in Sage 200 would be advantageous.
• A collaborative approach and a drive to help the business grow

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our purpose is our people, our culture is Platinum!

Eden Futures has been awarded Platinum accreditation by Investors in People – the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance – they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:

• Leadership is people-centric and values-driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written – they’re lived
• Innovation, inclusion, and giving back are part of the culture

At Eden Futures, we often say we’re a true people’s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters.

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.