Design Technician

Job reference: 000841

Location: Salford

Closing date: 15/12/2021

Salary: £34, 696.32 - 39, 146.64

Employment type: Permanent

Department: Customer - Contact Centre

Hours per week: 37

Would you like to join us on our journey? where striving for zero carbon isn’t just aspirational but a reality as part of our ‘Leading the North West to Zero Carbon’.

At Electricity North West, we thrive on being part of a customer focused team that likes to put their people first. We are committed to building our teams to represent the local communities we serve and promoting the importance of inclusivity at work. Our aim is to always encourage, support and develop our people to ensure everyone reaches their full potential.

We have an exciting opportunity for someone to join the Domestic Connections team in Salford as Design Technician. We are looking for someone who has excellent customer service skills and a desire to join the team and expand their technical knowledge. A candidate with experience of low voltage network design would be desirable but we are also willing to consider candidates in a development role with a strong customer service background. The successful candidate will be given a structured development plan with a focus on in house technical training bespoke to the role and the opportunity to attain a formal qualification in electrical engineering through the companies further education policy.


As a Design Technician will be responsible for ensuring all new connections related to infrastructure are designed in accordance with current Electricity North West licence conditions, policies and standards. The designs must be low cost solutions in accordance with the common connections charging methodology whilst maintaining Electricity North West policy and standards of compliance.

The role will focus on design, valuation, quoting and management of low voltage connections inclusive of new connections, additional load requests, service alterations and associated diversion and reinforcement work for Low Carbon Technology.

You will be responsible for adhering to Ofgem’s standards, data integrity and provide accurate forecasts of information for the range of projects under your control.

You will be accountable for ensuring that all customers receive an excellent experience when dealing with Electricity North West by taking a proactive approach to customer service.​​​​​​​


  • Have an understanding of Low Voltage networks and New Connections (essential)
  • Have experience working in a customer facing role within the utility industry (essential)
  • Have a minimum qualification of an ONC or equivalent in Electrical and Electronic Engineering or working towards this (desirable) or alternatively you would be willing to study towards an HNC qualification (essential);
  • Have experience with electrical engineering design and practices and have an in-depth knowledge of the electricity distribution business;
  • Demonstrate an understanding of Construction Design Management regulations relating to utility projects;
  • Have an in-depth knowledge/understanding of the competition in the connections market;
  • Have a broad understanding of the construction industry and the particular role Electricity North West undertakes;
  • Be self driven and able to work under pressure to meet relevant business / regulatory targets;
  • Demonstrate a high level of commercial awareness;
  • Have excellent customer service skills;
  • Be an excellent verbal and written communicator;
  • Be flexible and adaptable in their approach;
  • Have good team working and interpersonal skills;
  • Have excellent IT skills and demonstrate good analytical reasoning;
  • Hold a full UK driving licence.

A full role profile is available from


The opportunity to work for a dynamic and innovative organisation. A competitive salary (depending on skills and experience) plus an attractive benefits package including bonus scheme, 26 days annual leave, contributory pension scheme with employer contributions of up to 14%, plus many areas for professional development.

If successful in your application, we will require additional information in order to complete a number of pre-employment checks before the offer can become unconditional. Any unconditional offer of employment with Electricity North West is subject to satisfactory checks. 

We would encourage you to submit an early application as we reserve the right to close this vacancy early.


The closing date for this job has now passed.