Job Advert
About the role
Are you passionate about providing excellent customer service and helping people find the answers they need? We’re looking for a friendly and proactive Solutions Hub Officer to be the first point of contact for HR queries from across the Isle of Man Government. In this varied role, you’ll respond to questions via phone and our online ticket system, guide colleagues through HR processes, and help them make the most of our self-service tools, all while safeguarding sensitive information and ensuring every interaction is positive and professional.
If you’re organised, confident using multiple online systems, and thrive in a role where you can make a real difference to someone’s day, this is your chance to be part of a new and growing service at the heart of Government.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ Annual leave starting from 21 days, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ A flexi-time scheme where you can accrue additional time worked to take as leave.
✔ Enjoy a flexible hybrid schedule with a blend of remote work and in-office collaboration throughout the week.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ Free car parking.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.
Things to note
A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at sarah.muller2@gov.im.
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at helpmeapply@gov.im.