Customer Operations Agent - Gatehouse

Job reference: 000835

Location: Hull

Closing date: 19/07/2019

Salary: £18,539.88 + shift allowance £3,328.58 = 21,868.46

Employment type: Permanent

Department: Overnight ROPAX

Division: Overnight ROPAX

Hours per week: 2111hrs

We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.

We are looking for a customer service agent to help with the check in and disembarkation service for our tourist customers. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property.

This is a guaranteed hours contract which is a minimum of 16 hours per week on a permanent basis alongside some fantastic benefits with a company who truly cares about their employees.

To be successful in this role it is essential that you have the following skills:

- Excellent customer service skills gained in a retail, leisure, tourists, or hospitality sector

- Fantastic verbal communication skills

- Good IT skills

- Good maths skills and previous experience of dealing with cash payments

- A flexible approach to day to day duties and the ability to switch roles when needed

- Great dispute resolutions skills

- Some experience of dealing with government agencies would be good.

If this sounds like your ideal role what you are waiting for? Apply today using the link below.


The closing date for this job has now passed.