FAQ's
Frequently Asked Questions
Got questions about your application or the recruitment process? You can find the answers to our most frequently asked questions below.
Please note you will have 30 minutes to complete any applications before the page times out.
If you are unable to complete the application within this timeframe, we recommend that you save your progress by clicking Continue or Save and Exit which will be visible at the bottom of the page.
These options will become visible once the 'About You' section has been completed.
As an extra precaution against losing progress, we recommend saving all information relevant to your application into a document using a word processing application such as Notes, Microsoft Word, Google Docs etc.
I am having difficulty applying or have forgotten my password
Password reset
If you have forgotten your username or password, please follow the “I forgot my password” link on the sign-in page. You will soon be prompted to enter the email address you initially registered with. Once you have done so, you will be able to create a new password.
Technical difficulties
Should you experience any technical difficulties, please ensure the following:
1. That your pop-up blocker is turned off and you are using an up-to-date browser. We recommend Google Chrome.
2. That the following file types are being used for your documents: PDF, DOC, DOCX, not exceeding the maximum file size. Some candidates experience issues uploading their documents due to the file type used.
Any JobTrain related queries or technical issues can be addressed via the Jobseeker Support Hub.
Please feel free to contact the recruitment team by emailing recruitment@sensescotland.org.uk if you are still experiencing difficulties, including screenshots if possible.
Can I apply for more than one job?
Yes, you can apply for multiple jobs if you feel they are suited to your skills, experience and aspirations. Please note however that our company policy is to not accept multiple applications for the same role within a six-month period.
Can I apply with a medical condition/disability/learning difficulty?
At Sense Scotland, we pride ourselves on being an Equal Opportunities employer and are dedicated to treating our existing and prospective colleagues fairly and with respect.
We do not tolerate discrimination and are committed to promoting an inclusive and diverse workplace.
If you have a medical condition, disability, or learning difficulty which you consider may impact your ability to apply, or to perform during any stage of the selection process, please get in touch with us by emailing recruitment@sensescotland.org.uk and we will be able to advise on next steps.
I have never worked in care before. Can I still apply?
Yes, previous experience and qualifications are great, but not essential. We’re looking for individuals with great values and an upbeat, caring personality.
How long will it take to find out if I have been successful?
Once you have applied, you will receive an email from us letting you know that we have received your application and we will review it shortly. You should hear from us within 14 days of your initial application to find out if you have been shortlisted for a first-stage interview.
We will contact you by email throughout the recruitment process. We may, however, call you if we need any additional information or to schedule an interview. Should your email address or contact number change, please let us know.
Can Sense Scotland sponsor my UK working visa?
Unfortunately, we are not able to sponsor work visas.
Do you carry out reference checks?
Yes, we do. Please note your employment is conditional upon the company's receipt of at least two satisfactory references covering the last two years of employment history. We also require a satisfactory PVG check.
How do I prove my right to work in the UK?
The law requires us to ensure our employees have the right to work in the UK. Before commencing employment, you must therefore provide original documents to prove your right to work. You will therefore be required to produce, for inspection, original documents depending on your circumstances. These documents may include your passport or birth certificate, and where applicable a visa or share code.
Details of the documents you will need as well as further details regarding the checks employers carry out to ensure the right to work can be found at: https://www.gov.uk/government/publications/right-to-work-checks-employers-guide. During the recruitment process, we will advise you when and where to provide the documents, and what information we will need to see.