At SIG Insulation & Drylining, we are one of the UK’s leading suppliers of specialist building materials, focused on interiors, insulation, and construction solutions. With decades of expertise, a vast branch network, and a commitment to outstanding customer service, we’re more than a distributor — we’re a trusted partner helping our customers deliver successful projects, every time.
Contract Support Admin
What does the role involve?
The Contract Support administrator is responsible for implementing and maintaining support for our customers from our suppliers, within the company’s ERP systems, offering support to the Contract Support Manager and department, fielding queries from other areas of the business.
What you will be doing:
- Link supports
- Manage a busy inbox and ticketing system
- Administer requests from all areas of the business within the agreed SLA
- Deliver the highest levels of customer service
- Support any adhoc requests approved by your line manager
- Process changes to support
- Communicate any impacts/ updates to the branch network and other areas of the business
- Send claims to suppliers following the agreed processes
- Liaise directly with suppliers via phone and email
- Speak directly to branches building relationships and help resolve any issues they have around Contract Support
What you'll bring:
- High attention to detail
- Customer Focused • Relationship building skills
- Operational focus, ensuring tasks and actions are carried out to the required level
- Strong Microsoft Excel Skills
- Organisational skills, the ability to meet targets and deadlines
- Basic Microsoft Access Skills (Desirable)
- Previous experience dealing with Contract Support / technical administration experience (Desirable)
- Excellent telephone and email manners
- Takes responsibility and ownership
- Professional, reliable and credible
- A team player supports colleagues and works with others to achieve the best outcome
What we offer:
- Great salary with annual pay award and staff recognition schemes
- Great work life balance, with sociable driving hours
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- Company funded CPC renewals, HIAB and Moffett training
- A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
- Money saving with retail discounts via colleague portal
- Share Incentive Scheme
At SIG Insulation & Drylining, we recognise the value our team bring. In return, you’ll be part of a supportive team with opportunities to grow, train, and build a long-term career.
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.
Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. Once a vacancy has closed, we are unfortunately unable to consider additional applications — we therefore encourage you to apply as soon as possible to avoid disappointment.
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