Shop Manager - Wimbledon Village

Purpose of role:

• Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
• To be responsible for the effective operation of the shop.
• Generate sufficient stock to meet targets from donors and other organisations.
• Provide excellent customer service which will in turn maximise sales and profitability.
• Provide management and leadership of paid staff and volunteers.
• Deliver training to staff and volunteers.
• To always represent St. Raphael’s Hospice in a professional manner.

Person Specification:
Skills/Abilities:
Essential

• Ability to communicate with tact and discretion
• Ability to motivate and influence others
• Good organisational skills
• Ability to prioritise workload, balancing competing demands
• Ability to work to deadlines
• Ability to make decisions within agreed parameters Ability to work to targets
• Ability to provide excellent customer service

Desirable

• Experience of managing a gift aid system for donated goods
• Experience of recruiting and working with groups of volunteers
• Training, coaching and mentoring skills