We are currently looking for a Customer Service Advisor to join our Lubricants team at Certas Energy (Birchwood Park, Warrington) on a fixed term contract.
Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.
As a Customer Service Advisor you will process customer orders and requests submitted by telephone or email. You will deal with all customer enquiries, from checking stock availability, dealing with customer technical product queries, liaising with our logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests. You will also work closely with the sales teams supporting them with administration duties such as price files and quotations.
In this role as Customer Service Advisor you’ll have access to:
- Competitive salary
- Ride to work scheme
- Life assurance
- Annual leave buy and sell scheme
- Pension scheme
- Brand discounts through Certas group scheme
- Agile working
We’re looking for:
- Excellent communication skills both written and verbal
- High degree of self-motivation
- Customer focused
- Good IT skills
- Objection handling skills
- Good telephone manner
- Attentive to detail
- Ability to work under pressure
- Able to work to tight deadlines
- Team player
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.