Associate Product Manager (Assistive Technology)
Location: National*
Closing Date: 1^st August
Interviews: W/C 18^th August (subject to change)
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £47657 - £52040 (which may include an allowance of up to £418). National: £41463 - £45276 (which may include an allowance of up to £462).
Working pattern: Full time, part time, flexible working, job share.
Contract Type: Permanent.
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Associate Product Manager here at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team.

This role aligns against Associate Product Manager from the Government Digital and Data Framework.

In this role, you will bring experience in understanding assistive technologies (e.g., magnification, text to speech, organisational tools, and screen readers together with operating system-based accessibility tools) and have an awareness of testing, effective use strategies and quality assurance processes. You will help oversee checks, reviews, and template testing of assistive technology products and the efficient use of products, resources and training both current and future to meet user and organisational needs.

The EUCS team is part of Technology Services in Justice Digital, a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. They design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.

Associate Product Managers champion the delivery and continuous improvement of products, working closely with more senior Product Leads to define, own and solve problems. They use their technical understanding, as well as knowledge of user needs and business goals to frame problems and help set priorities. They are responsible for developing the vision for a product or product subset, engaging teams and stakeholders in the development of that vision over time and help to manage a product through its life cycle. They may line manage other staff and support their professional development as well as be involved in recruitment.

This can be an ‘entry level’ role for people looking to progress into product management who have previous experience in technical roles.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. The role of Assistive Technologies and Accessibility plays a crucial role in this, and the associate product lead will provide input to various strands of this work.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Play a key role in coordinating activities within a multi-disciplined team, following best practice, setting performance targets and ensuring KPIs are consistently achieved.
• Support the development and delivery of the product strategy and roadmap, acting as SME with a good technical understanding of Assistive Technology Hardware, Software, Training and a solutions focus to critique and suggest solutions to meet user needs and the product roadmap.
• Help to prioritise future requirements to create modern and efficient, enterprise-level EUC solutions and services that deliver value for money and enable the Ministry of Justice to meet its operational objectives across the UK.
• Deliver high quality results and support strategic decisions, within tight timescales.
• Develop and deliver continuous service improvements and work as part of a multi-functional team to create, refine and prioritise a product backlog of changes and enhancements.
• Discuss requirements with technical and non-technical audience.
• Maintain and publish all product documentation to a good quality and standard, including business requirements and user stories.
• Develop effective relationships with stakeholders and third party suppliers.
• Review operational ways of working and keep up-to-date progress records on activities.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the product.
• Demonstrate good understanding of the most modern standards and practices for End User Devices and share with the wider team and Justice Digital community.
• Demonstrate an awareness and knowledge of Digital Accessibility and the role it plays with and around Assistive Technology tools and solutions.
• Work collaboratively with other areas of EUCS and Justice Digital.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Product Management - Create and prioritise actionable goals for your teams, balancing user needs and business perspectives. Make or recommend an evidence-based decision using insight and data. Use a range of product management methods, for example, prioritisation and road mapping. Work with others in multidisciplinary teams to plan and deliver high-quality product increments.
• Applying User Insights - Identify and engage users and stakeholders to identify user needs and trends. Decide when you need more user insights and when you have enough to make a decision. Work with others to define the problem and research goals. Use quantitative and qualitative user insights to improve product or service outcomes.
• Agile and Lean Delivery - Demonstrate experience in applying Agile principles in practice. Provide a clear, open and transparent framework in which teams can deliver. Show an awareness of Agile tools and are starting to use them intelligently. Visualise and make visible the work of the team.
• Managing Product Outcomes - Explain the importance of identifying and measuring product outcomes. Explain the need for baseline data. Identify and explain the priority outcomes for your product or feature.
• Stakeholder Relationship Management - Identify important stakeholders and communicate with them clearly and regularly. Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs. Build and reach consensus with stakeholders. Work to improve stakeholder relationships using evidence to explain decisions.
• Good knowledge of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online, Active Directory and Azure Active Directory.
• Able to act as the subject matter expert within the Assistive Technology Product area and be conversant with other complementary technologies and related products, services and solutions.
• Experience of working with diverse technology needs. Commitment to Equality, Diversity and Inclusion and understanding the role it plays for technology products and services

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words), which describes how you meet the requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will be rejected.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Working Together
• Delivering at Pace
• Changing and Improving
• Managing a Quality Service
• Communicating and Influencing

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

• Good knowledge of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online, Active Directory and Azure Active Directory.
• Able to act as the subject matter expert within the Assistive Technology Product area and be conversant with other complementary technologies and related products, services and solutions
• Experience of working with diverse technology needs. Commitment to Equality, Diversity and Inclusion and understanding the role it plays for technology products and services .

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk