Job Description
Associate Infrastructure Engineer
Location: London
Closing Date: 26th August
Interviews: W/c 8th September
Grade: HEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: £40,014 - £42,859
Working pattern: Full-time, Part-time, Flexible working, Job share
Contract Type: Permanent
The Role
We’re recruiting for an Associate Infrastructure Engineer – Video Services here at Justice Digital, to be part of our warm and collaborative Video Services team within Technology Services.
This role aligns against Associate Infrastructure Engineer from the Government Digital and Data Framework
These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.
We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.
As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities
Help to build and run user-centric, data driven modern audio video technologies, including Microsoft Teams Rooms (MTR) solutions, that enable the Ministry of Justice to deliver services across the UK.
Share knowledge of tools, techniques and collaboration platforms with the wider team and Justice Digital community.
Act as the technical Video Subject Matter Expert (SME) providing advice, knowledge sharing, and technical assistance to other sections of the MOJ's digital estates.
Work with end-users to test, monitor and support MoJ Video endpoints and Meeting Room devices.
Deploy and support Legacy and cloud-based Video infrastructure ensuring reliable integration with MoJ services.
Monitor, maintain and manage robust Video Services with demanding reliability, resilience, and scalability.
Monitor and implement performance tests for potential bottlenecks.
Implement security, backup, and redundancy strategies.
Maintain and develop interoperability with other MoJ key systems and services.
Maintain accurate documentation and service data for Audio Video Systems.
Review and support technical changes, ensuring resilience, usability and security.
Please note, occasional travel to our other sites outside of London maybe required.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers
5 days volunteering paid leave
Free membership to BCS, the Chartered Institute for IT
Some offices may have a subsidised onsite Gym
Person Specification
Essential
Hands-on experience with modern video collaboration technologies, including deployment and support of Microsoft Teams Rooms (MTR) endpoints and supporting infrastructure.
Strong technical troubleshooting and diagnostic skills, with the ability to work collaboratively in identifying and resolving complex issues alongside video engineering and support teams.
Good working knowledge of managed video platforms and AV management tools, including technologies from Poly, Logitech, Cisco, and administrative platforms such as Microsoft Teams Admin Centre (TAC) and Microsoft Intune.
Familiarity with ITIL-based service management processes, particularly around incident, change, and service continuity management.
Awareness of strategic enterprise platforms such as Microsoft 365 (M365), ServiceNow, DIA networks, SD-WAN, along with an understanding of IP networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and network authentication, and how these elements support and impact video and AV services.
Ability to develop relationships with Business Units, Support Function Teams and Technology Teams.
Experience of identifying, developing and implementing changes to processes, policies and procedures to enhance video and collaboration services in large or complex organisations.
Willingness to be assessed against the requirements for SC clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit a CV and Personal Statement. Your Personal Statement (no more than 750 words) should outline your experience and skills, giving clear examples of work undertaken. It should address the following 5 areas, using a separate paragraph for each (*Personal Statements which have not adhered to the application process, of providing examples to the 5 points below, may be rejected at sift):
Hands-on experience with modern video collaboration technologies, including deployment and support of Microsoft Teams Rooms (MTR) endpoints and supporting infrastructure.
Good working knowledge of managed video platforms and AV management tools, including technologies from Poly, Logitech, Cisco, and administrative platforms such as Microsoft Teams Admin Centre (TAC) and Microsoft Intune.
Familiarity with ITIL-based service management processes, particularly around incident, change, and service continuity management.
Awareness of strategic enterprise platforms such as Microsoft 365 (M365), ServiceNow, DIA networks, SD-WAN, along with an understanding of IP networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and network authentication, and how these elements support and impact video and AV services.
Experience of identifying, developing and implementing changes to processes, policies and procedures to enhance video and collaboration services in large or complex organisations.
A diverse panel will review your application against the criteria listed above.
Please note applications submitted without a Personal Statement will not be considered.
Application Guidance - Please access the following link for guidance on how to apply and how to complete a Personal Statement
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Managing a Quality Service
Communicating and Influencing
Working Together
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift:
Good working knowledge of managed video platforms and AV management tools, including technologies from Poly, Logitech, Cisco, and administrative platforms such as Microsoft Teams Admin Centre (TAC) and Microsoft Intune.
Familiarity with ITIL-based service management processes, particularly around incident, change, and service continuity management.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Use of Artificial Intelligence
Use of Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk
