Vacancy reference: 9116
Salary: National: £58,511-£65,329 London: £63,343-£70,725
Closing date: 01/09/2025
Department: Technology Services
Location: National
Employment type: Permanent

Job Description

Senior Operations Manager

Location: National

Closing Date: 1/09/25

Interviews: from 10/09

Grade: 7

Salary: National: £58,511-£65,329 London: £63,343-£70,725

Working pattern: Full Time, Part Time, Flexible working.

Contract Type: Permanent

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Operations Manager here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) Team.

The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.

MOJ Justice Digital was set up to change the way that people access and use justice services. Our goal is to make the justice system simpler and quicker while saving public money.

This role will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments across the Ministry of Justice.

To help picture your life at MoJ Justice Digital, please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

The DISO service areas you would be responsible for are:

  • Voice – ownership of our digital, analogue and IPT Voice & Unified Comms services.

  • Video – ownership of our Video conferencing services, procedural video services, including pre-recorded evidence.

We’re seeking an individual with strong interpersonal skills who likes working with delivery-focused and agile multidisciplinary teams. You will also contribute to the broader community and share your skills and experiences with others across the MOJ and across the wider Government, as required.  

  • Manage the identification and delivery of the product strategy and roadmap for the relevant Voice and Video Service pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.

  • Identify user requirements through user experience to inform features, products, and procurement activity.

  • Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.

  • Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.

  • Manage procurement activity alongside Commercial colleagues.

  • Develop metrics and produce reports on performance and assets specific to Networks, Voice and Video.

  • Managing and reporting on multiple supplier delivery and performance against contractual requirements.

  • Monitor performance of the relevant service line working with architects and engineers to identify continuous service improvements.

  • Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.

  • Managing and reporting on budgets and expenditure.

  • Develop strong relationships with a range of stakeholders.

  • Ensure operational objectives and quality standards are met & maintained.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.

  • A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms

  • Staff have 10% time to dedicate to develop & grow

  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.

  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

  • Wellbeing support including access to the Calm app.

  • Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT

  • Bike loans up to £2500 and secure bike parking (subject to availability and location)

  • Season ticket loans, childcare vouchers and eye-care vouchers.

  • 5 days volunteering paid leave.

  • Some offices may have a subsidised onsite Gym.

Person Specification

Essential

  • Operations Management within large-scale enterprise environments and/or overseeing multiple products or services concurrently.

  • Stakeholder & Supplier Engagement, building strong relationships across complex networks and managing multiple third-party suppliers effectively.

  • Proactive Exception & Issue Management, ensuring consistent service delivery, minimising disruptions, and mitigating risks.

  • Change Management & Governance, contributing to and driving process improvements and service enhancements.

  • Data Management & Insight, ensuring accurate and effective use of data to inform decision-making, support strategic planning, and drive continuous service improvement.

  • Commercial Engagement, reviewing and approving operational invoices in a timely manner, ensuring compliance and coordinating with relevant teams for proper authorisation and financial governance.

  • Operational Communications, contributing to the communications strategy to effectively engage users, build strong stakeholder relationships, and mitigate risks through clear and consistent messaging.

  • Technical Understanding of one or more Voice & Video service areas, such as Unified Communications, VoIP, Video Conferencing, procedural video technologies, Mobile Telephony, Hybrid cloud data centres or Azure.

Willingness to be assessed against the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

Candidates must submit a CV and a mandatory personal statement (max 750 words), which describe how you meet the requirements set out below:

  • Stakeholder & Supplier Engagement, building strong relationships across complex networks and managing multiple third-party suppliers effectively.

  • Commercial Engagement, reviewing and approving operational invoices in a timely manner, ensuring compliance and coordinating with relevant teams for proper authorisation and financial governance.

  • Technical Understanding of one or more Voice & Video service areas, such as Unified Communications, VoIP, Video Conferencing, procedural video technologies, Mobile Telephony, Hybrid cloud data centres or Azure.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

  • Working together

  • Changing and improving

  • Communicating and influencing

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following:

  • Technical Understanding of one or more Voice & Video service areas, such as Unified Communications, VoIP, Video Conferencing, procedural video technologies, Mobile Telephony, Hybrid cloud data centres or Azure.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk