Operations & Delivery Support Officer

Location: National

Closing Date: 29th October

Interviews: w/c 13th November

Grade: HEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £37,174 - £40,403

National: £32,827 - £35,678

Working pattern: Full time, Part time, Flexible working.

Contract Type: Perm 

Vacancy number: 80423

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for Operations & Delivery Support Officers here at Justice Digital, to be part of our warm and collaborative Technology Adoption team. 

Justice Digital needs to be able to facilitate the operation of a diverse range of technology effectively across a diverse set of business areas and report against them. You will be a key member of the strategy, governance and design capability, supporting and contributing to its continuous improvement.

The Operation and Delivery Support Officer is responsible for supporting the activities of the Technology Adoption Group and recording and reporting on the groups performance.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Support stakeholder engagement including managing the relationship with the Technology Champion Network
• Coordination of Digital and Technology MOJ events
• Review and quality check feedback from learning interventions.
• Conduct analysis on performance to proactively identify problems and areas for improvements within delivery of Technology Adoption Services
• Maintain project roadmaps and trackers
• Maintain action logs.
• Support induction of new team members
• Coordinate Team events

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Clear, effective and professional communication with the ability to collate data into digestible formats for a range of audiences
• Experience working in dynamic, fast paced and rapidly changing situations 
• Proactive experience gathering and evaluating information and evidence from a range of sources to support strategic change
• Have an open-minded, scientific, collaborative approach towards continuous improvement.
• Proven experience of working across teams effectively.
• Be an enthusiastic technology advocate.Have a basic understanding of a broad range of technologies including the Microsoft 365 suite
• Prior experience in working in a support role in a complex organisation.

Willingness to be assessed against  the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Changing & Improving
• Communicating & Influencing
• Delivering at Pace
• Working Together

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on prior experience in a similar role in a complex organisation will be conducted prior to the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk