Delivery Manager

Location: National

Closing Date: 2nd November 2023

Interviews: w/c 13th or 20th November

Grade: G7 (G2.G7.L1)

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £54358 - £61585 

London: £58847 - £66670 (which may include an allowance of up to £1578)

Working pattern: Full time, Part time, Flexible working.

Contract Type: Perm 

Vacancy number: 80471

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for Delivery Managers here at Justice Digital, to be part of our warm and collaborative Delivery team.

Working as a Delivery Manager, you’ll be responsible for building, maintaining and motivating teams; protect the team and make sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery. 

You’ll be an active part of the broader delivery management community in Technology Services and MoJ Digital & Technology, receiving coaching and mentoring from your senior colleagues, and will also have the chance to participate in informal support networks with peers.

More information around what it is to be a delivery manager can be found here.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

The Team:

Technology Services – Delivery: 

Prisons Delivery are committed to improving infrastructure and technology in prisons in order to deliver cost-effective ways of working and unlock innovative approaches to rehabilitation. We recognise that technology offers the potential to develop smarter, innovative ways to address the needs of those in custody. The Prisons Delivery function is striving to enhance prisons by utilising pioneering technology which helps prisons to move forward and become more efficient. 

The Estates Delivery team deliver technology across Ministry of Justice buildings, courts and offices, enabling users to connect to systems to undertake daily activities. The team's core focus is on new builds, closures, rationalisations, and refurbishments. We also support other Service Owners in the delivery of their products across the range of services, including Networks, Print Services, Voice and Video.

Key Responsibilities:

We’re looking for someone with strong interpersonal skills who’ll enjoy working in a delivery focused, agile environment with multidisciplinary teams. You will contribute to our Agile Delivery community and share your skills and experiences with others across the MoJ, and wider government departments.

You’ll be an experienced delivery manager leading a multidisciplinary team, supporting and continuously improving products of significant scale and complexity. You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.

Your role will involve but will not be limited to;

• Building and maintaining teams, ensuring they are motivated, collaborating and working effectively to prioritise the delivery of products and services.
• Ensuring all team members clearly understand and own their roles, responsibilities and priorities, making sure that delivery of timely quality outcomes is achieved.
• Identifying obstacles and helping the team to overcome them, whilst ensuring delivery is met.
• Encourage and facilitate continuous improvement of the delivery team.
• Coaching and mentoring both team members and others to apply the most appropriate agile and lean tools and techniques.
• Delivering and facilitating ad hoc projects to improve operations and the efficiency of the team / function.
• Managing the full life cycle and delivery of services, working towards the appropriate standards for the relevant phase. 
• Reporting on financial delivery, monitoring cost and budgets.
• Acting as a point of contact for suppliers, communicating internally and externally ensuring processes are adhered to. Able to explain complex issues in a way that is easy to understand at all levels.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Agile and Lean practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process.
• Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations, and facilitate difficult discussions within the team or with diverse senior stakeholders
• Planning. You have practical experience of facilitating the team’s planning cycle, managing complex internal and external dependencies, removing blockers that affect plans and can develop a plan for a difficult situation.
• Maintaining delivery momentum. You have practical experience of facilitating the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies
• Making the process work. You are an expert at identifying and challenging organisational processes and know how to guide the team through the implementation of a new process
• Financial management. You can report on financial delivery, and can monitor cost and budget.
• Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department.

Willingness to be assessed against  the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity, Openness and Togetherness. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Supporting Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership. You promote diversity, inclusion and equality of opportunity, respecting difference and external experience. You welcome and respond to views and challenges from others.
• Changing and improving. You will create an environment where people feel safe to challenge and know their voice will be heard. You will consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs.
• Working together. You will create an inclusive working environment where all opinions and challenges are taken into account and bullying, harassment and discrimination are unacceptable. You will build strong interpersonal relationships and show genuine care.

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on proven working experience of Agile and Lean practices will be conducted prior to the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk