ServiceNow Test Manager

Location: National*

Closing Date: Friday 3rd November

Interviews: w/c 13th November

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £58-847- £66,670 (which may include an allowance of up to £4,828). National: £54,358 - £61,585 (which may include an allowance of up to £2,517).

Working pattern: Full Time, Part Time and Flexible Working

Contract Type: Permanent 

Vacancy number: 80479

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a ServiceNow Test Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.

We are in search of an individual who strikes the perfect balance between deep technical expertise and exceptional interpersonal skills. Flourishing in an agile test-centric environment, you'll be an esteemed member of our Testing community, disseminating your wealth of knowledge throughout the MoJ and beyond to the wider governmental landscape.

In your role as a ServiceNow Test Manager, you'll bring to the table extensive experience in agile testing. You will be the guiding force for a multidisciplinary team, guaranteeing the unparalleled quality and consistency of products developed on the ServiceNow platform. While you will hold a pivotal role, remember that a robust support system is always available, including your people manager, fellow test managers, the broader testing community, and extensive formal learning resources.

Your primary responsibility will be to shape, motivate, and energize teams. As a shield for the teams, you'll ensure they remain sharply focused on critical tasks, guiding them towards continuous improvement and adeptly manoeuvring through potential risks and challenges.

Please note: We are also recruiting a ServiceNow Tester (SEO) and therefore, if you are not successful in this campaign, you may be offered the lower grade role. 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• In-depth Review: Scrutinise requirement specifications and technical designs, offering feedback to ensure foundational quality.

• Plan Creation: Develop structured test plans that encompass a full spectrum of testing scenarios.
• Scripting & Automation: Collaborate with test analysts on script development, emphasising ATF test creation.
• Project Coordination: Estimate, prioritise, and coordinate testing activities efficiently.
• Drive Excellence: Supervise all testing phases, directing defect resolution, and maintaining quality, especially during platform upgrades.
• Stay Updated: Stay abreast of ServiceNow platform updates and commit to ongoing professional development.
• Strategy Development: Formulate testing strategies, placing emphasis on Test Driven Development (TDD).
• Team Coordination: Lead cross-team testing efforts and liaise with developers to enhance user stories. Ensure 'Three Amigo' sessions are conducted for complex stories, facilitating collaboration between testers, Business Analysts, and developers.
• Client Interaction & Demos: Engage proactively with stakeholders to discern requirements, brainstorm testing scenarios, and elevate product quality. Oversee and sometimes participate in the demonstration of new functionalities to clients before user testing commences.
• Data Analysis: Gather, analyse, and report on testing metrics to provide actionable insights.
• Risk Management: Recognize, assess, and communicate risks, ensuring stakeholders remain informed, and escalate when necessary.
• Customer Centricity: Pursue avenues to enhance customer satisfaction and foster stronger client relationships.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• ServiceNow ITSM experience/certification
• Expertise in Software Quality Assurance Methodologies
• Solid Familiarity with ITIL Methodologies
• Proven experience with scripting and automation within the Test environment (ATF)
• Exceptional Communication Skills
• Understanding of managing ServiceNow development within an Agile environment
• Experience in team coordination

Willingness to be assessed against  the requirements for SC clearance.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit CV + Covering Letter (500 words) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Delivering at pace
• Managing a quality service
• Leadership
• Communicating and Influencing

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your CV and understanding of ServiceNow will be conducted prior to the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk