Associate Operations Manager

Location: National*

Closing Date: Wednesday 10th April

Interviews: w/c 22nd April

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £32,827 - £35,678. London: £37,174 - £40,403.

Working pattern: full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 85622

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Associate Operations Manager here at Justice Digital, to be part of our warm and collaborative Network Services team.

This Team designs, deliver and supports the core network infrastructure for over 100,000 Ministry of Justice users across over 1000 locations. In the coming year an increasing proportion of that network will be in-sourced presenting challenges and opportunities for the Team.

MoJ Digital & Technology is a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. Two of our very own took some time to unpack their experience of diversity within the digital and tech world. Diversity within Technology Services - MOJ Digital & Technology (blog.gov.uk) 

The Associate Operations Manager roles will work alongside Senior Operations Managers and the wider Network Services Team.  The roles are the initial point of contact for the Teams and are responsible for scheduling and co-ordinating activities critical to the delivery and support of effective digital networks providing services in Courts, Prisons, Probation Centres and Offices.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Develop effective relationships with the internal teams and suppliers and a range of business and technical stakeholders.
• Schedule and coordinate activities ensuring that there are the resources and material to conduct the required activity and that the necessary support is available on site.
• Provide an initial point of contact for the team, coordinating enquiries and demand, handing them off to the most appropriate team for resolution. 
• Monitoring and managing incidents, enquiries and demands to conclusion using tools such as ServiceNow and Jira, ensuring the correct procedures and processes are followed and documented.
• Support the effective management of assets and other material through asset tagging, maintenance of registers and the CMDB.
• Support the effective management of information through SharePoint and Confluence; this information will include cabinet and network diagrams, after action reports, run books and other documentation.
• Support the delivery of operational objectives and maintain standards of quality.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms 
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Working in teams to deliver a quality service. 
• Developing strong relationships with multiple suppliers. Listening to the needs of the technical and business stakeholders and interpreting between them. Managing stakeholders’ expectations and being flexible and capable of proactive and reactive communication. 
• Following change processes, governance and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team.
• Conflict management by proactively managing exceptions and challenges.

Willingness to be assessed against  the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Statement of Suitability which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

•   Communicating and influencing
•   Working together
•   Making effective decisions
•   Managing a quality service

A diverse panel will review your application against the Person Specification above. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk