Job Description
Prisons Onsite Support Engineer
Location: Regional (Specific onsite locations)
London / South East x 2
North West / Lancashire x 1
East Midlands x 2
North East x 1
North Devon / Somerset / South Wales x 1
South Central x 1
Closing Date: Sunday 21st April
Interviews: w/c 6th May
Grade: HEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £32827 - £35678 (which may include an allowance of up to £61) London: £37174 - £40403 (which may include an allowance of up to £851)
Working pattern: Full time, onsite.
Contract Type: Permanent
Vacancy number: 86023
The Role
We’re recruiting for a Prison Onsite Support Engineer here at Justice Digital, to be part of our warm and collaborative Technology Services team.
The Prison Onsite Support Engineer role supports IT Technology across all establishments nationally including Launchpad prisons as well as Probation sites. You will be given a designated prison base with the expectation you will also attend other prisons Nationally as required. Depending on where you are based may determine if you need to spend more time in one location due to in-cell technology on site.
The role will involve working on a Prison Site, 5 days a week, between the hours of 10am and 3pm as core, with flexibility on either side for the remaining weekly working hours. You will spend time working away from your home site due to demand, requiring overnight stays. The role involves supporting site with the fulfilment of local requests and project as well as maintaining hardware and fixing technical problems as quickly as possible for prisoner and staff IT and systems, working in collaboration with suppliers as appropriate.
There will be an occasional requirement to travel to a variety of sites for meetings or to provide cover for regional colleagues if necessary. A comprehensive training package and relevant development opportunities will be available and will include the completion of Launchpad Prisons training which all candidates must be prepared to attend as well as other IT related training.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
As a Prison Onsite Support Engineer, you will:
- Support all users including prisoners and staff
- Undertake basic hardware fixes. Manage external repairs and replacements of prisoner and staff IT. Maintain useable stock of devices on site for both prisoner and staff IT
- Rebuild devices and wipe data ready for reallocation of devices to prisoners
- Install and relocate PC’s, printers and scanners, where necessary, and in conjunction with third party suppliers
- Provide training and support to site digital teams using Service Now
- Advocate, train, and support site colleagues to use IT and systems effectively. Support users with best practice guidance for using their core technology tools
- Stakeholder engagement; build and maintain good working relationships with colleagues, site staff and suppliers
- Risk management and information assurance; provide support and advice to staff to build risk awareness, report any risks identified in an appropriate way
- Support departments in the prison and HMPPS Digital teams to automate and digitise manual prison processes
- Manage user complaints, ensuring where possible complaints are dealt with locally where feasible. Ensure complaints are logged and tracked through to completion
- Ensure adherence to security policies by ensuring secure storage and disposal of IT related assets. Identify and investigate misuses of IT in conjunction with IT Security teams
- Provide advice and guidance to key stakeholders in relation to local contingency planning, ensuring local business continuity plans are up-to-date and relevant
- Meet your performance and quality objectives to ensure that the success of the overall team key performance indicators, targets and quality controls measures are met
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
- Change management. You can implement changes based on requests for change. You can apply change control procedures.
- Continual service improvement. You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
- Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Service focus. You can take inputs and establish coherent frameworks that work.
- Service reporting. You can collate data from depositories and provide basic reporting.
- Technical understanding. You are comfortable using and learning new technologies. You can show an awareness, and are willing to gain a working knowledge of Microsoft-based solutions such as Azure and Endpoint.
- User focus. You can communicate and engage with users or stakeholders at all levels, to understand their needs and give the best outcome possible.
Willingness to be assessed against the requirements for SC clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
- Staff have 10% time to dedicate to develop & grow
- Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Wellbeing support including access to the Calm app.
- Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
How to Apply
Candidates must submit a CV and Supporting Statement (of no more than 750 words) which describes how you meet the requirements set out in the Person Specification above.
Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.
Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the pre-sift or sift stages;
- Technical understanding. You are comfortable using and learning new technologies. You can show an awareness, and gain a working knowledge of Microsoft-based solutions such as Azure and Endpoint.
- User focus. You can communicate and engage with users or stakeholders at all levels, to understand their needs and give the best outcome possible.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Communicating & Influencing
- Managing A Quality Service
- Working Together
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on your customer/user focus and stakeholder management experience will be conducted before the sift.
These are full time, onsite roles based around the UK.
London / South East x 2
North West / Lancashire x 1
East Midlands x 2
North East x 1
North Devon / Somerset / South Wales x 1
South Central x 1
Candidates will be required to specify their preferred office location (above) at application. Successful candidates will be expected to attend a Prison Site, 5 days a week, between the hours of 10am and 3pm as core, with flexibility on either side for the remaining weekly working hours totalling 37. You may also spend time working away from your home site due to demand, requiring overnight stays.
A location based reserve list of successful candidates will be kept for 12 months, from which further appointments may be made.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
