Senior Service Architect

Location: National*

Closing Date: 6th September

Interviews: 20th and 21st September

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £58,847-£73,875 (which may include an allowance of up to £15,028). National: £54,358-£69,150 (which may include an allowance of up to £14,792).

Working pattern: Full time, Part time, Job Share, Flexible Working

Contract Type: Permanent

Vacancy number: 78410

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Senior Service Architect here at Justice Digital, to be part of our warm and collaborative Technology Services team.

This role is an exciting opportunity for a dynamic and innovative person to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever. 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025​​​​​​​

Key Responsibilities:

Working as part of a team, the role holder is responsible for the production of Enterprise level Service & Process Packages, including Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material.

• Produce Formal Service Requirement Assessments (SRAs) to ensure that proposed service solutions arising from any new/changed service requirements are aligned to the overall Technology Services service architecture and end-to-end service model. 
• Ensure that the service design deliverables (e.g. Service Design Packs, Operational Working Agreements, Operational Level Agreements) are consistent with and aligned to the wider Technology Services service architecture and end-to-end service model.  
• Own and develop templates and standards for all team output within the Service Ecosystem Producing service designs which ensure that support for the new service is comprehensive, efficient and reuses existing capability. 
• Own and deliver end to end packages with the view of ‘what do we need to operate’; this will involve engagement at the conception of a project through to testing and supporting Operational Acceptance/Live Service Criteria.
• Developing and documenting the proposed service design for the integration and implementation of solutions, working with and across other areas of the business to ensure that the requirements are included in business cases, project plans, supplier procurements and Service Design Packages.
• Exercising strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability. 
• Ensure Service management solutions being proposed for the programme are fit for purpose, meeting related business and regulatory requirements.
• Define appropriate monitoring and reporting required for the various services being defined and managed by IT. 
• Ensure the plans for the delivery of Service management is fit for purpose. 
• Provide challenge into the design and delivery process in regard to detailed Design and solution. 
• Act as overall Service management authority.
• Attend the Technical Design authority and follow the governance associated with it.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• A strong operational understanding of service supply chains.
• Experience of developing service-based process and procedures in a commercial environment.
• An understanding of how technology, process, tools and people combine together to provide effective solutions.
• Development of complex IT services including customer liaison management. Good knowledge of ITIL v3 and v4 showing knowledge of ITIL alignment with DevOps and Agile principles and practices.
• Experience of developing SLAs and operational procedures in a commercial environment. Good strategic planning and organisational skills.
• Demonstrable experience in Service Architecture, and Service Design for major IT systems and services.
• Works in a fast-paced, evolving environment and uses an iterative method and flexible approach to enable rapid delivery, with an agile mindset to all aspects of work. 
• The ability to write coherent, concise, and readable technical documentation.

Desirable

• Knowledge of financial management, cost centre control and project planning and delivery. 
• Knowledge of ISO 20000-1.

Willingness to be assessed against  the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and an optional Cover letter (maximum 750 words) which describe how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Managing a Quality Service
• Delivering at Pace

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk