Continual Improvement Analyst

Location: National

Closing Date: 7th November

Interviews: w/c 18th and 25th November (TBC)

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £37,174 - £40,403 (which may include an allowance of up to £851)

National: £32,827 - £35,678 (which may include an allowance of up to £61)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 91697

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Continual Improvement Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against IT Service Manager from the Government Digital and Data Framework.

The Continual Improvement Analyst reports directly to the Continual Improvement Manager. This role works alongside the Continual Improvement Manager and the Continual Improvement Lead who is responsible for Continual Improvement for Service Operations. 

The Continual Improvement Analyst is responsible for assuring, supporting and governing the delivery of Continual Improvement. This includes identifying, analysing, and making incremental improvements to systems, processes, products, or services with appropriate governance. This drives efficiency, improves quality, and value while minimising waste and variation. 

Effective and collaborative relationships must be established and maintained with a variety of internal and external suppliers, as well as other members of Service Operations and the Technology and Digital service teams. 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Support the integration, coordination, progression, and assurance of IT Suppliers’ continual improvements.
• Work with Process Leads and Service Owners to identify and implement continual improvements.
• Work with Continual Improvement Manager and other analysts to prioritise and deliver the programme of continual improvements 
• Effectively communicate ideas, data and rationale behind proposed continual improvements, including business benefits and anticipated results.
• Capture baseline data and objective key results so that continual improvements can be measured.
• Align continual improvements to Justice Digital primary goals.
• Share outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know The Thing SharePoint site, periodic reporting packs and collaboration stand-ups.

• Support and guide users on the usage of Justice Digital’s preferred tool for capturing Continual Improvements.
• Operate the continual improvement governance framework.
• Maintain, develop and promote use of the continual service improvement register. 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven experience in a continual improvement role, demonstrating effective delivery process or service improvements that have had a measurable impact on the service or business operation.
• Process analysis: ability to use process improvement tools and techniques to analyse processes, define and measure problems, implement the most effective solution and measure the benefits.
• Benefit analysis: experienced in identifying and implementing process measurement to effectively demonstrate the benefit of an improvement.
• Holds a qualification in, or working towards, an improvement methodology (Lean, Lean Six Sigma, ITIL4, or equivalent).
• Stakeholder Engagement: experienced in creating and maintaining strong relationships with both internal stakeholders and external suppliers, promoting improvement team services and successes.
• User/Customer journey & process mapping: proficient in documenting user/customer journeys and creating detailed process maps to enhance the customer experience.
• Collaboration and teams: experienced in fostering collaboration between improvement project teams and internal and external stakeholders.

Willingness to be assessed against  the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms 
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement (of no more than 500 words), which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview. 

Should we receive a high volume of applications, a pre-sift based on “Holds a qualification in, or working towards, an improvement or operational excellence methodology (Lean, Lean Six Sigma, ITIL4, or equivalent)” will be conducted before the sift.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stage;

• Proven experience in a continual improvement role, demonstrating effective delivery process or service improvements that have had a measurable impact on the service or business operation.
• Process analysis: ability to use process improvement tools and techniques to analyse processes, define and measure problems, implement the most effective solution and measure the benefits.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Changing and improving
• Delivering at pace
• Communicating and influencing
• Working together
• Making effective decisions

A diverse panel will review your application against the Person Specification above. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk