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Security Operations Manager - IT Security - End User Computing

Location: National

Closing Date: 24th September

Interviews: w/c 9th October

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: 

National: £43,953 - £59,000

London:£48,354 - £63,500

Working pattern: Full time, Flexible Working, Part Time, Job Share.

Contract Type: Perm 

Vacancy number: 78964

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Security Operations Manager here at Justice Digital, to be part of our warm and collaborative End User Computing team.

These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The EUC Security Operations Manager will support the operations and ongoing management of complex technology environments in the Ministry of Justice. Our key suppliers and in-house teams provide services to an estate of over 90,000 end user devices, and over 70,000 users in Probation, Courts, Prisons, and other business areas.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• This role supports the EUC Service Owner in the delivery, maintenance and ongoing future strategy to support business requirements.
• This role will work with stakeholders/suppliers and other teams to find solutions to gaps between business demand and service offerings.
• Maintain, improve and report on security systems and to ensure any potential related security issues are identified quickly and mitigated.
• To provide input to the operational teams by analysis and engagement to improve the Authority's security posture.
• This role will develop existing and new systems, process and procedures to enhance services and solutions.
• This role supports the EUC Service Owners in the delivery, maintenance and ongoing future strategy to support business requirements
• You will act as an escalation point for incidents and day-to-day operational management of the EUC service, including supplier performance management, participating in service level reviews with suppliers and supporting all other aspects of EUC services. 
• The EUC Operations Manager will support the operation and management of current and future services, and provide governance for both suppliers and internal teams to deliver MoJ solutions.
• This role will develop existing and new systems, process and procedures to enhance services and solutions.

You will:

• Lead engagement with senior Stakeholders and users alike and be the first point of escalation
• Responsible for monitoring EUCS focussed IT Security correlating the findings and reporting them to the D&T management function.
• Develop and maintain a security dashboard, reporting on security status and progress.
• Ensure that a risk based approach is adopted regarding delivery of IT Security.
• Implement improvements to the existing IT Security mechanisms in use.
• Input and contribution towards the Information Security strategy.
• Liaise with project teams to ensure required security measures are implement within a security by design approach to new and implemented services.
• Protect end user computing assets by implementing and enforcing security controls.
• Work cross functionally to gain insight of emerging critical security issues; proposing risk-reduction solutions.
• Maintain knowledge of emerging security trends, risks, new guidance or standards (internal and external) and security enhancing technologies.
• Liaising with technical teams to ensure that security principles are embedded in architectural designs.
• To understand and work towards Key Performance Indicators regarding Security process adherence.
• Work with internal teams and suppliers to identify resolutions to incidents and problem tickets, and utilise this data to improve the service of a product
• Have working knowledge of end user environments and Enterprise tools (GSuite/ O365/ Windows/ MacOS), and broader technology services.
• Have experience of recognised methodologies or structures - ITIL, Agile, Waterfall, 5-Case Model etc.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential:

• Demonstrable experience in Operations of large enterprise - preferably central government. Including knowledge of processes and governance.
• Experience developing strong relationships in complex stakeholder networks and successfully delivering services via suppliers and dynamic inhouse teams.
• Working knowledge of end user environments and IT risk management
• Use of recognised methodologies or structures - ITIL, Agile, Prince2, 5-Case Model.
• Knowledge of platforms used in geographically-distributed systems architectures.
• Strong organisational skills and the ability to proactively meet deadlines and priorities.

Willingness to be assessed against  the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Delivering at Pace
• Making Effective Decisions
• Communicating & Influencing
• Managing a quality service

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the essential criteria will be conducted prior to the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk