Internal Stakeholder Engagement Manager

Location: National

Closing Date: 23rd April

Interviews: w/c 5th and 12th May (TBC)

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £47,657 - £52,040; National: £41,463 - £45,276

Working pattern: Full-time, part-time, flexible working

Contract Type: 12 month fixed term contract

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Internal Stakeholder Engagement Manager here at Justice Digital, to be part of our warm and collaborative Evolve Portfolio team.

We are looking for a tenacious, proactive and enthusiastic engagement professional to join the team providing support and expertise to the Evolve Portfolio, a group of complex projects delivering people, process, and technology changes for the MoJ.

This role requires excellent written and verbal skills, strong organisational skills, aptitude for building relationships and understanding stakeholder and audience needs, and the ability to prioritise in a busy and complex environment, delivering to deadlines.

With colleagues based across the UK, engaged in projects with a profound impact on technologies which are critical in delivering essential public services, we recognise the importance of establishing strong collaborative links and producing clear and compelling messages, to keep the projects and our MoJ stakeholders informed and engaged in this portfolio’s aims.

Background:

The Ministry of Justice (MoJ) is one of the largest UK government departments, employing over 90,000 people, with a budget of approximately £8 billion. Each year millions of people use our services across the UK, including courts, tribunals and prisons in England and Wales.

The MoJ is coming to the end of large technology contracts with suppliers who provide End User Computer Services and Network Infrastructure Services. ‘Evolve’ is a portfolio of nine projects working to define and implement a future orientated technology strategy and operating model for the MoJ, including multiple contract re-tenders, new contract awards, building internal capability, in-sourcing key services and establishing new ways of working.

This is an important time for us, with a change in focus from procurement to delivering services to underpin critical tools and services used by colleagues across the whole of MoJ.

We need dynamic and articulate professionals to help us explain our mission and successfully effect change, building productive relationships with the stakeholders who are essential to implementing our plans.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

On behalf of the Evolve Portfolio, you will:

• Develop engagement strategies and plans for our projects and manage their implementation.
• Gather, capture and share information on our stakeholders and audiences to help us engage with them effectively.
• Build relationships with key stakeholders across the MoJ to ensure engagement is timely, consistent and fit for purpose, and to gain buy-in.
• Develop clear, engaging, targeted content and messages suitable for use with stakeholders and end users across a range of channels.
• Ensure appropriate and consistent content, messaging and tone in engagement products.
• Identify and articulate risks and issues relating to stakeholder and user engagement.
• Advise and support project colleagues on effective and communications practices.
• Collaborate with MoJ internal communication colleagues to align messaging and timing.
• Evaluate the effectiveness of your engagement and identify opportunities for improving our strategies.
• Be proactive, applying attention to detail and tenacity to ensure that engagement plans and activities achieve maximum impact.
• Willingness to support the wider team on changing priorities with flexibility and eagerness to learn and adapt to a moving environment.

If this feels like an exciting challenge, something you are enthusiastic about, and you are interested in joining our team, please read on and apply!

Person Specification

Essential

• Proven experience as an engagement or communications manager in a complex organisation, able to work quickly and effectively under pressure and through ambiguity, managing competing priorities and changing deadlines.
• Proven experience of devising and carrying out successful engagement campaigns and plans.
• A self-starter, able to confidently engage with colleagues at different levels, providing robust, credible and deliverable engagement advice.
• Strong written and verbal communication skills with a high degree of accuracy. Proficient at turning complex information into clear and engaging messages. Able to adapt writing style for different audiences and channels, with robust editorial skills.
• Strong relationship skills, effective at negotiating and influencing, with the ability to convey difficult messages with sensitivity if needed. Confident giving presentations, leading meetings and workshops.
• Good understanding of how to evaluate the effectiveness of engagement products and campaigns, and act on audience insight.
• A strong collaborator, focused on working effectively with others, supporting colleagues and achieving success as a team.
• Good knowledge of Microsoft Office including SharePoint, PowerPoint and Teams.

A successful appointment will be dependent on obtaining BPSS clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options. (This is a full-time role, where flexible working arrangements will be considered on a case-by-case basis.)
• We are committed to nurturing our staff and provide lots of training and development opportunities.
• 10% dedicated time to learning and development with a budget of £1,000 a year per person.
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from 1 April 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day, usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks.
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2,500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days’ volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite gym.

How to Apply

Candidates must submit a CV and supporting statement (of no more than 750 words) which demonstrates how you meet the essential criteria set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the pre-sift or sift stages;

• Proven experience as an engagement or communications manager in a complex organisation, able to work quickly and effectively under pressure and through ambiguity, managing competing priorities and changing deadlines.
• Proven experience of devising and carrying out successful engagement campaigns and plans.
• Strong written and verbal communication skills with a high degree of accuracy. Proficient at turning complex information into clear and engaging messages. Able to adapt writing style for different audiences and channels, with robust editorial skills.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks.

For this role, we will assess you against the following Civil Service behaviours during the recruitment process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held online via teams. This will include a short presentation around your planning and execution of successful engagement plans. We will release full details to candidates who are invited to interview.

Should we receive a high volume of applications, a pre-sift based on the criteria, Proven experience as an engagement or communications manager in a complex organisation, will be conducted before the sift:

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made. Please inform us if you do not wish to be added to this list.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk