Job Description
Senior Business Relationship Manager
Location: National*
Closing Date: 8th April 2026
Interviews: w/c 20th April 2026
Grade: Grade 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £63,343 – £70,725
National: £58,511 – £65,329
Working Pattern: Full-time/Part-time/Flexible working
Contract Type: Permanent
Vacancy number: 15979
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Senior Business Relationship Manager here at Justice Digital, to be part of our warm and collaborative LAA Digital team.
This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework
Business Relationship Management is one of six functions that makes up the Demand and Business Relationship Management Team. The Demand and Engagement Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies. The over-arching team objectives are to work with stakeholder to:
Engage regularly with key areas of the MoJ, to understand the organisation its priorities and plans.
Build and strengthen relationships with our customers.
Implement and drive key processes to deliver an improved service for our customers.
Ensure business needs are met using appropriate and cost-effective solutions.
Support stakeholders through internal governance processes
Promote the MoJ Justice Digital strategy and direction of travel, driving adoption of common services and solutions
Ensure value for money and appropriate use of public funds
Manage the relationship between LAA Digital and multiple Government Departments (OGDs) to deliver complex integrations for data sharing agreements.
Manage demand on LAA Digital by building an understanding of incoming work regarding policy and changes to the legal aid market, and how this impacts on digital roadmaps.
Build effective relationships with stakeholders across the Legal Aid Agency by understanding complex operation processes and interpret them into practical digital solutions to deliver business efficiencies
Create strong relationships with diverse groups of Legal Aid practitioners to ensure digital products help reduce provider administration and costs.
Working to a Principal Lead Business Relationship Manager, you will be responsible for building and fostering relationships with our diverse customer base and helping enable the right digital and technology solutions to meet their business needs. You may be supporting several business areas or have overall ownership for the relationship with a specific customer or area. You will be expected to take on the larger and more complex items of demand and work with the customer and internal Subject Matter Expert (SMEs) to bring about the right solution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Customer Relations
Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes.
Identifies key customer groups and Influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, it's suppliers and the customer, and as a point of escalation to resolve customer complaints.
Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low-level data analysis to identify trends and issues and is accountable for the work of the Band B.
Understands the services owned by Technology Services and the dependencies. Is able to explain the purpose of the services and use that to add value in conversations with stakeholders. Is able to demonstrate staying abreast of new and emerging tools and technologies, which can delivery business benefits.
Is able to identify process improvement opportunities and efficiencies. Creates and contributes to the implementation of proposed solutions.
Understanding of Customer Landscape
Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy.
Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant SMEs, suppliers and managing customer expectations in scoping a solution for delivery.
New Demand
Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking in to account all available options and outcomes.
When considering new demand, takes a view as to the support and service requirements. Ensures Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service. Demonstrating an understanding of the products and services that are consumed by the business area they are supporting and engaging with them on a regular basis to manage and mitigate any risks.
Demonstrates an understanding of assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.
Leadership
Line Management of one or two HEO’s may be required. Previous experience is desirable but not essential as training will be provided.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.
Person Specification
Essential
Proven experience of operating at senior leadership level, including providing operational business management support to a Deputy Director, Director, or equivalent, across complex and fast paced directorate.
Excellent written and verbal skills, be engaging, assertive and able to communicate and collaborate confidently with senior leaders, users, and key stakeholders using appropriate styles and methods, including digitally, to maximise understanding and the impact of any messages they share.
The role holder should be competent, remain calm in a crisis and have good listening, negotiating, influencing, planning and organisation skills.
They should be used to working under pressure, in a demanding environment, with the capability to quickly determine what is needed to address an issue.
The ability to prioritise their own work and that of their Deputy Director, etc. as necessary, maintaining the strictest confidentially regarding sensitive information.
Experience of leading a team in a fast-paced environment, including delegating or commissioning actions and tasks and tracking progress of work shared with others.
Willingness to be assessed against the requirements for SC clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity, Openness, and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit CV and Personal Statement (500 words max) describing how you meet the following criteria:
“The role holder should be competent, remain calm in a crisis and have good listening, negotiating, influencing, planning and organisation skills” - 250 words max
“They should be used to working under pressure, in a demanding environment, with the capability to quickly determine what is needed to address an issue” - 250 words max
Application Guidance
Please access the following link for guidance on how to apply and how to complete a Personal Statement
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Communicating and Influencing
Delivery at Pace
Managing a Quality Service
Developing Self and Others
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on “Proven experience of operating at senior leadership level, including providing operational business management support to a Deputy Director, Director, or equivalent, across complex and fast paced directorate” will be conducted before the sift.
Using your Personal Statement, the panel will be conducting a sift on the following criteria from the Person Specification above:
“The role holder should be competent, remain calm in a crisis and have good listening, negotiating, influencing, planning and organisation skills”
“They should be used to working under pressure, in a demanding environment, with the capability to quickly determine what is needed to address an issue”
Candidates who do not demonstrate examples/details of their experience of the two requirements stated above in their Personal Statement will be rejected on this basis.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Use of Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk
