Job Description
Senior Technical Architect - Voice
Location: National*
Closing Date: 14th January
Interviews: W/C 26th January (subject to change)
Grade: G7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London - £63343 - £78,225 (which may include an allowance of up to £14,882). National - £58,511 - £73,450 (which may include an allowance of up to £14,939).
Working pattern: Full-time, part-time, flexible working, job share.
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Senior Voice Technical Architect here at Justice Digital, to be part of our warm and collaborative Technology Services team.
This role aligns against Senior Technical Architect from the Government Digital and Data Framework.
We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.
As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.
You’ll be part of the Network Voice and Video Service Team, and will be responsible for the technical design, collaboration, project engagement, and interaction of Voice solutions across the MOJ.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
- Lead the design and architecture of enterprise voice solutions, analysing business requirements to develop technical solutions that meet them.
- Definition of standards, best practices, and roadmaps for enterprise voice systems.
- Collaborate with other technical areas such as networks, security, and platform teams to ensure that solutions are strategically aligned.
- Evaluate current voice infrastructure, recommending improvements or new approaches and technologies where appropriate.
- Liaise with vendors and suppliers and provide oversight to managed service provider solutions.
- Act as the technical SME on project teams and serve as an escalation point for complex voice-related issues.
- Develop and maintain architectural documentation.
- Ensure compliance with industry standards, regulations, and internal security policies.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
- Staff have 10% time to dedicate to develop & grow
- Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Wellbeing support including access to the Calm app.
- Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Some offices may have a subsidised onsite Gym.
Person Specification
Essential
- Experienced in designing telephony solutions with strong experience in Unified communications.
- Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
- Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services.
- Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud.
- Experience with cloud voice solutions and hybrid deployments.
- Strong documentation and communication skills and capable of presenting to both technical and business audiences.
Willingness to be assessed against the requirements for SC vetting.
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit a CV and separate statement of suitability (of no more than 750 words), which describes how you meet the requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.
Application Guidance
Please access the following link for guidance on how to apply and how to complete a Personal Statement
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
- Communicating and Influencing
- Working Together
- Delivering at Pace
- Making effective decisions
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
- Experienced in designing telephony solutions with strong experience in Unified communications.
- Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
At the sift stage, applicants will be assessed on the following criteria -
- Experienced in designing telephony solutions with strong experience in Unified communications.
- Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
- Experience with cloud voice solutions and hybrid deployments.
At the interview stage, all essential criteria and the four previously mentioned Behaviours will be assessed.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Use of Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk
