Senior Technical Product Manager - AWS Platform

Location: National*

Closing Date: 1^st May

Interviews: w/c 18th May

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary (for more information, please refer to the T&Cs at the bottom):

London: £63,343 - £70,725 (which may include an allowance of up to £332)

National: £58,511 - £65,329

Working pattern: Full-time/Part-time/Flexible

Contract Type: Permanent

Vacancy number: 16696

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for one Senior Technical Product Manager for one of our AWS platforms here at Justice Digital, Data and Science. You’ll be part of a warm, collaborative, and highly skilled community, working at the heart of how digital services across the Ministry of Justice are delivered at scale. You will own and develop one of our high profile and critical cloud hosting platforms within the Office of the Chief Technology Officer (OCTO).

This role aligns against the Senior Product manager role from the Government Digital and Data Framework

Millions of people every year interact with MoJ services, and here at Justice Digital, Data and Science we play an important role in making the experience of all of our users simpler, faster, and better.

We have a clear vision – to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. While challenging it is important and hugely rewarding.

Engineering in the Office of the CTO exists to accelerate the work of teams across Justice Digital, Data and Science. We focus on identifying shared user needs and organisational challenges, then delivering high quality platform products that address them – iteratively and at pace.

Our AWS platforms provide the department’s strategic hosting capability, forming a foundation for delivering a truly digital justice system. As Product Manager, you will lead the strategy and roadmap for a core hosting platform. Your goal is to meet the needs of teams across Justice Digital, Data and Science by enabling them to deploy and run applications safely, efficiently and with confidence. You’ll work closely with engineers, architects and delivery teams to understand needs, prioritise outcomes and balance day to day delivery with long term vision. Your focus will be on improving the hosting experience, reducing duplication and enabling faster, more reliable delivery of digital services.

This is a strategic product role with impact across multiple services and programmes. You will help shape how hosting is delivered across the organisation, supporting modernisation and strengthening the resilience and scalability of the MoJ’s digital estate. It’s a unique opportunity to work on a platform that underpins joined up justice services.

Alongside meaningful work, we’re committed to creating a place that’s great to work in. You’ll have access to excellent training, supportive professional networks and expert colleagues. You’ll also find flexible working, an inclusive culture and an environment where your voice truly matters.

To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

As a Senior Product Manager in hosting, you will be responsible for driving the value delivery of one of our most complex and critical platforms. You will take responsibility for the end-to-end user experience for your platform. You’ll be collaborating with other product teams across Engineering to create a joined up cross-platform user experience throughout the product lifecycle.

• Lead product management for a complex and technical product, demonstrating deep expertise in modern product management practices and how to apply them effectively to technical domains and user groups.
• Own and define the platform as a core hosting product, maintaining a clear value narrative that articulates how it enables secure, reliable and scalable hosting across Justice Digital, Data and Science services.
• Develop and communicate a clear product strategy and roadmap for a strategic hosting platform, ensuring alignment across delivery teams, technical specialists, and senior stakeholders over time.
• Form a deep understanding of the product and its users, supporting teams to make effective use of AWS cloud technologies to deliver high quality outcomes.
• Use evidence, data, and user insights to drive decision making, considering the needs of internal users (e.g. delivery teams, system owners) alongside organisational and strategic objectives.
• Work with engineers, user researchers and leadership to foster a user centred culture, ensuring the whole team understands and is guided by user needs.
• Work closely with engineers, architects, and security to balance short term delivery needs with long term architectural goals, making informed trade-offs in a complex technical and organisational environment.
• Actively participate in MOJ and cross government cloud communities, contributing to shared learning and best practice.
• Partner with hosting and product leadership to shape long term hosting product strategy, challenging strategy assumptions, influencing stakeholders and championing user needs.
• Champion product centred approaches, by coaching and guiding your team in good product practices, coaching other product managers and as an active participant in our product community, supporting the department to deliver great products and outcomes for our users.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• Some offices may have a subsidised onsite Gym.

Person Specification

Essential:

• Product management: You can set the strategy and vision for your products, collaborating with others create a prioritised roadmap for your products and use it to discuss product strategy at all levels plan prioritised work across multiple teams, minimising dependencies and risks support multiple teams in delivering quality outcomes in the right way coach and mentor others in product management.
• Delivering complex or technical products: You can demonstrate end‑to‑end product management of complex technical products delivered in an agile, cloud‑native environment. You work collaboratively with DevOps engineers, technical architects and security specialists to shape, iterate and operate modern cloud services, ensuring products deliver meaningful business and user outcomes.
• Strategic ownership: You can ensure that the vision and strategy deliver the intended benefits and policy intent, and use evidence to challenge this when needed work with stakeholders to get agreement on the strategic approach, build trust and adapt based on feedback proactively review and iterate the strategy based on user and organisation insights.
• Applying user-centred insights: You can use user insights to represent users in internal discussions advocate for research to be completed with all types of users of the product or service use user needs to agree the work that needs to be done and determine priorities with the team work with others to understand and recommend tools to get the appropriate user insight.
• Managing product outcomes: You can lead product teams to create effective methods for measuring product outcomes advocate for data-driven decision making help others prioritise to make better choices use data to drive continuous improvement, increasing quality and user experience identify opportunities to share and connect product data.
• Stakeholder relationship management: You can work with the team to develop and maintain an understanding of stakeholders work with the team to develop and implement stakeholder communications strategies identify and resolve issues, influence stakeholders and manage relationships effectively build long-term strategic relationships and communicate clearly and regularly with stakeholders.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Six Months in – Building the Women in Engineering Working Group.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

1. Candidates must submit a CV and Personal Statement (750 words max), which describes how you meet the requirements from the essential criteria, set out below:

• Product management
• Delivering complex or technical products
• Applying user-centred insights

Please note, failure to provide the documents as requested for the specific role, will result in a rejection of your application.

2. A diverse panel will review your application against the Person Specification above.
3. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, held via video conference, which will include a task, assessing the technical skills. Details of the task will be sent to candidates with enough notice.

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership
• Changing & Improving
• Making effective decisions

Should we receive a high volume of applications, a pre-sift based on “Product Management” will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk