Information Technology Asset Management (ITAM) Analyst

Location: National

Closing Date: 2nd October

Interviews: w/c 14th October

Grade: HEO

Salary: National: £32,827 - £35,678 (which may include an allowance of up to £61) London: £37,174 - £40,403 (which may include an allowance of up to £851)

Working pattern: Full Time, Part Time, Flexible Working

Contract Type: Permanent

Vacancy number: 90697

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Information Technology Asset Management (ITAM) Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against IT Service Manager from the Government Digital and Data Framework.

The ITAM Analyst will contribute to the development and delivery of a high-quality Asset, Configuration and Licence Management Service. They will carry out data analysis to enable us to assure quality, compliance and accuracy of data as well as the performance of our internal and external supplier delivering services to ensure that all service level targets are achieved or surpassed. Essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and business stakeholders.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy

Key Responsibilities:

• Act as a point of contact for internal and external asset enquiries, handling enquiries in an efficient and professional manner.
• Ensure Key Performance Indicators (KPIs) are monitored and met.
• Work with tools and technologies as required to support the tracking of Assets.
• Contribute to the identification of improvement opportunities which would benefit the team and the wider organisation.
• Identify opportunities to support effective communication mechanisms collaborating between internal and external stakeholders participating in workshops, where appropriate.
• Ensure process, procedure and work instruction documentation is up-to-date and followed.
• Coordinate the production of weekly / monthly / ad hoc, reports ensuring accuracy, consistency and standardisation.
• Support the monitoring and optimisation activities for Software and Hardware assets, including re-harvest of unused accounts to drive down cost and mitigate any risk.
• Support the upload of asset data from stakeholders to ensure quality assurance is conducted, maintaining the accuracy of the CMDB.
• Support activities: Joiner, Mover, Leaver (JML) to deliver key efficiencies, ensuring processes are’ fit for purpose’. 
• Support audit activities both within the CMDB and physical. 
• Carry out day to day management of the Software Licence renewal Tracker, supporting renewal and new demand requests.
• Manage and fulfil a variety of Service Requests including bulk uploads for asset/CI data and Software licences.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven experience working in Software Asset Management.
• Asset and configuration management – You can track, log and correct information to protect assets and components.
• User focus – You can identify and engage with users or stakeholders to collate user needs evidence. You understand and define research which fits user needs. You are able to use quantitative and qualitative data about users to turn user focus into outcomes.
• Service management framework knowledge – You have, or are working towards a Level 3 Service Management Framework qualification.

• Relationship management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
• Service Reporting – You can produce the relevant reports in a standard format in an agreed timeframe. You can work with key stakeholders to discuss any changes in the reporting processes. You are able to add a commentary that provides an interpretation for the data set.
• Business analysis (IT operations) – You can contribute to the recommendation of improving processes and understand the importance of evidence-based design or analysis.
• Ownership and initiative - You can own an issue until a new owner has been found or the problem has been mitigated or resolved.

You will be required to meet the requirements for SC clearance. 

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms 
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit CV + Supporting Statement (no more than 500 words) which describes how you meet the requirements set out in the Person Specification above.Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stages;

• Proven experience working in Software Asset Management.
• Asset and configuration management – You can track, log and correct information to protect assets and components.
• Service management framework knowledge – You have or are working towards a Level 3 Service Management Framework qualification.
• Relationship management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Delivery at pace
• Working together
• Making effective decisions

Your application will be reviewed against the Person Specification above by a diverse panel.Successful candidates who meet the required standard will then be invited to a 50 minute panel interview held via video conference.Should we receive a high volume of applications, a pre-sift based on your Software Asset Management experience will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements. If you have any questions please feel free to contact recruitment@digital.justice.gov.uk