Infrastructure Engineer (Modern Workplace/File & Data)

Location: National

Closing Date: 9th December

Interviews: 19th - 23rd December TBC

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £41,463 - £51,675 (which may include an allowance of up to £10,212) London: £47,657 - £56,050 (which may include an allowance of up to £8,393)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 690

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Infrastructure Engineers here at Justice Digital, to be part of our warm and collaborative Microsoft 365 (M365) team, part of our End User Computer Support function.

This role aligns against SEO Infrastructure Engineer from the Government Digital and Data Framework

The M365 Team designs, delivers, and supports the core infrastructure and systems that enable seamless usage of Microsoft 365 services for over 100,000 Ministry of Justice users across over 800 locations.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

We really want to hear from people who value making a difference and building user-focused services, and enjoy working in a multi-disciplinary, highly collaborative team that uses modern tools and working practices.

As an Infrastructure Engineer in the M365 Team, you will:

• Collaborate with cross-functional teams to drive M365 initiatives across the organisation.
• Oversee the implementation of M365 architectures that meet current and future business needs.
• Evaluate emerging technologies and recommend their adoption based on business value and security considerations.
• Develop and update M365 policies, standards, and procedures.
• Ensure that M365 practices align with regulatory requirements and industry best practices.
• Assess M365-related risks and develop strategies to mitigate them.
• Collaborate with the risk management team to integrate M365 into the organisation's overall risk management framework.
• Lead incident response efforts related to M365 incidents.
• Conduct post-incident reviews and implement improvements to prevent future incidents.
• Ensure M365 solutions comply with industry regulations and standards.
• Collaborate with auditors to address M365-related audit findings and implement corrective actions.
• Manage relationships with M365 solution vendors.
• Stay informed about industry trends and assess the potential impact on the organisation.
• Implement automation solutions to streamline M365 processes and improve efficiency.
• Optimise M365 systems for performance, scalability, and resource utilisation.
• Collaborate with the IT security team to align M365 practices with broader security initiatives.
• Contribute to the execution of the organisation's security strategy.
• Foster a culture of security awareness within the organisation.
• Continuously assess the effectiveness of M365 solutions and processes.
• Identify opportunities for improvement to enhance the organisation's M365 posture.
• Provide regular updates on M365 initiatives, challenges, and achievements.
• Provide level 3 support when necessary and act as a point of escalation for more serious problems.
• Share knowledge of tools and techniques with the wider team and community, both developers and non-developers, while also maintaining a collaboration culture.

The Infrastructure Engineer will work collaboratively with:

• Lead and Senior Engineers
• Technical Architecture and Service Operations teams
• 3rd party Service Managers, Project and Technical leads
• Senior Operations Managers within the EUC team
• Key MOJ stakeholders

Please note, you will be required to take part in an on-call rota, sharing the responsibility of providing out of hours engineering cover for major incidents for which an additional allowance is payable.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

You will demonstrate the following;

• Experience with Microsoft 365 configurations, management, and administration.
• Experience in automations or CI/CD using tools like Azure DevOps, PowerShell, and Microsoft Endpoint Manager and automation.
• Experience in working with technical solutions for M365, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Knowledge and experience with authentication standards and technologies such as multi-factor authentication, SSO, and Conditional Access Policies.
• A systematic approach to problem solving.
• Excellent written and verbal communication skills, debugging and analytical skills.
• Openness to learning new technologies, new ways of working and new processes whilst maintaining high standards of technical expertise.

Willingness to be assessed against the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms 
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV & supporting Statement (of no more than 750 words), which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview. 

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at sift stage;

• Experience with Microsoft 365 configurations, management, and administration.
• Experience in automations or CI/CD using tools like Azure DevOps, PowerShell, and Microsoft Endpoint Manager and automation.
• Experience in working with technical solutions for M365, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Knowledge and experience with authentication standards and technologies such as multi-factor authentication, SSO, and Conditional Access Policies.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Working together
• Seeing the big picture
• Changing and improving
• Managing a quality service

A diverse panel will review your application against the Person Specification above. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your evidenced Microsoft 365 experience will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk