Job Description
Service Assessor- Service Standards Team
Location: National*
Closing Date: 5th July
Interviews: expected w/c 21st July
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: *please see T&Cs for pay policies and further info
London: £61,201- £69,338
National: £56,532- £64,048
Working pattern: full-time, part-time (min 30 hours), flexible working
Contract Type: Permanent
Vacancy number: 7128
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
About the role:
We’re recruiting for up to 3 Service Assessors here at Justice Digital, to be part of our warm and collaborative Service Standards team.
The Service Assessor plays a critical role in ensuring that digital services developed across the Ministry of Justice (MOJ) adhere to digital service standards. This position involves a continuous assessment process to guarantee that all digital services meet the highest standards of user-centred design (UCD) and functionality. The Service Assessor will work closely with multidisciplinary teams to provide expert feedback and recommendations, ensuring that digital services are not only compliant but also user-friendly and effective.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Conduct thorough and regular reviews of digital services to ensure they comply with government and MOJ service standards.
Collaborate with multidisciplinary teams, including designers, developers, and product managers, to provide constructive feedback and actionable recommendations to ensure the team are adhering to the Service standards and following best practice.
Document assessment findings comprehensively and communicate them effectively to relevant stakeholders.
Monitor the implementation of recommendations and track improvements over time to ensure continuous enhancement of digital services.
Stay updated with the latest digital service standards, as well as best practices in digital service delivery.
Provide training and support to teams on service standards and assessment processes, fostering a culture of continuous improvement and adherence to standards.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.
Person Specification:
Essential criteria:
Proven experience working as part of a digital UCD multidisciplinary team as a product/delivery manager or service assessor.
Strong understanding of government service standards.
Excellent analytical and problem-solving skills. Uses evidence and insight to identify improvements, risks, and opportunities, ensuring recommendations align with strategic priorities.
Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders
Builds positive working relationships by being collaborative, reliable, and respectful of others’ contributions. Actively shares knowledge and ideas, supports colleagues to achieve shared goals, and is willing to step in and help where needed to ensure collective success
Strong organisational skills, with the ability to manage multiple tasks and priorities, whilst maintaining a commitment to quality
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
“The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. “
How to Apply
Candidates must submit CV and Statement of Suitability (max words 750 words), which describes how you meet the requirements from the essential criteria, set out below:
Proven experience working as part of a digital UCD multidisciplinary team as a product/delivery manager or service assessor.
Strong understanding of government service standards.
Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Managing a Quality service
Communicating and influencing
Working Together
Seeing the Big Picture
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on ‘Proven experience working as part of a digital UCD multidisciplinary team as a product/delivery manager or service assessor’ will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk
