Lead Delivery Manager

Lead Delivery Manager

Location: National*

Closing Date: 7th May

Interviews: From 18^th May

Grade: G6

(MoJ candidates who are on a specialist grade will be able to retain this grade on lateral transfer)

Salary

National: £71,381 - £80,419

London: £75,674 - £85,257 (which may include an allowance of up to £4,801)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number:16993

Number of roles: 2

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Lead Delivery Managers here at Justice Digital Data and Science to be part of our warm and collaborative End User Computing team.

This role aligns against Delivery Management from the Government Digital and Data Framework

The End User Computing team sits within Technology Services, which is responsible for all infrastructure, end-user computing, on-site support, and the delivery of technology projects. It is responsible for 110,000 devices and infrastructure across 1,000+ sites.

A Lead Delivery Manager is a highly experienced professional who sets the standard for excellence across delivery roles.

To help picture your life at MoJ Justice Digital Data and Science, please take a look at our blog

Key Responsibilities:

As a Lead Delivery Manager in End User Compute Services, you will:

• Represent and advocate for End User Compute Services: Within your department, across government, and in external industry forums, ensuring its strategic value is understood and supported.
• Lead the Community of Practice: Establish and grow a thriving community of practice that fosters capability, excellence, and innovation through Agile and Lean methodologies.
• Lead recruitment efforts: Ensure the right people are placed in the right teams, aligning skills and experience with service needs and delivery goals.
• Support Professional Development: Promote continuous learning and improvement across the community, enabling career progression and enhancing service delivery outcomes.
• Enable Cross-Functional Collaboration: Work closely with other Leads to support integrated, cross-functional delivery across digital and non-digital teams.
• Be a confident and skilled communicator: Able to articulate the value of End User Compute Services and Digital Infrastructure and Service Operations to a wide range of stakeholders, including senior leaders and non-technical audiences.
• Build credibility and exert influence: Working across departments to shape policy, strategy, and delivery in alignment with user needs and organisational goals.
• Provide strong agile leadership: Across Complex, scaled programmes involving multiple stakeholders.
• Act as an experienced agile practitioner: Deep knowledge of agile and lean tools and techniques, leading by example, coaching delivery specialists across multiple teams, building capability, ensuring teams deliver value often.
• Build consensus: Across different services and products, mediating between teams to achieve shared goals.
• Communicate with clarity: Building influence and trust at all levels, managing stakeholder expectations, and facilitating discussions on high-risk or complex issues.
• Optimise team delivery flow: Implement changes to team structures and coordinate cross-team efforts to maintain and improve momentum.
• Lead hands-on delivery of products and end-to-end services: Guiding teams to deliver tangible outcomes, and foster a culture of guided innovation, continuous learning, and professional development, to generate impactful, more efficient data solutions that generate value.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply!

Person Specification

Essential

• Agile and Lean practices: You will coach and guide teams in Agile and Lean practices, shaping and evolving delivery approaches to meet team and organisational needs. You’ll foster a culture of continuous improvement and innovation, experimenting with new ways of working to enhance service outcomes. As a recognised expert, you’ll advocate for Agile and Lean methodologies across the organisation, influencing best practice and driving excellence in delivery.
• Team dynamics and collaboration: You will drive strategic change by designing flexible and sustainable organisational structures that align with business needs. You’ll lead cross-cutting strategy, make high-impact decisions in complex environments, and build consensus among diverse public- and private-sector stakeholders. With strong mediation skills and a deep understanding of team psychology, you’ll coach teams and departments on dynamics and conflict resolution, unblocking issues at the highest level to enable effective delivery.
• Maintaining delivery momentum: You will optimise delivery flow across teams by proactively identifying and addressing complex risks, issues, and dependencies—especially those with unclear or external ownership. You’ll apply innovative problem-solving approaches to unblock delivery challenges and enable high-performing, resilient teams that contribute to organisational success.
• Planning: You will lead continuous planning in a highly complex environment, looking beyond product delivery to align long-term strategic goals. You’ll identify and manage dependencies across services, coordinating delivery to ensure cohesion and efficiency. Acting as a central point of expertise, you’ll coach other teams to strengthen planning capability and embed best practices across the organisation.
• Communicating between the technical and non-technical: You will build strong stakeholder relationships by adapting communication styles to suit audiences at all levels, mediating effectively and managing expectations in high-risk, time-sensitive discussions. You’ll represent the End User Compute Services community with confidence, speaking on its behalf to large internal and external audiences, and fostering trust and collaboration across diverse stakeholder groups.
• Financial management: You will influence and negotiate budgets in complex environments, ensuring financial decisions align with strategic priorities. You’ll contribute to developing robust business cases and clearly communicating business value propositions to senior stakeholders, enabling informed decision-making and sustainable investment in services.

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options, including working from home, working part-time, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on a defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day, usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support, including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days of volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV (no more than 2 pages) and a Personal Statement. Your Personal Statement (no more than 750 words) should highlight your relevant experience and skills, supported by clear examples of work you have undertaken. It must address the following three criteria, listed within the Person Specification. Please structure your response using a separate paragraph for each:

• Agile and Lean practices
• Team dynamics and collaboration
• Maintaining delivery momentum

In Justice Digital Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical skills and the following Behaviours during the assessment process:

• Changing & Improving
• Delivering at Pace
• Communicating and Influencing
• Leadership

As part of the interview process, shortlisted candidates will be required to deliver a short presentation. The presentation will be on the following criteria:

• Team dynamics and collaboration

The presentation topic and further guidance will be provided to candidates in advance of the interview.

Should we receive a high volume of applications, a pre-sift based on Agile and Lean practices will be conducted before the sift.

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

Should you be unsuccessful in the role you applied for but demonstrate the capability for a lower-level role, we reserve the right to discuss this opportunity with you and offer you the position without requiring a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk