IT Service Continuity Analyst

Location: National*

Closing Date: 15th June

Interviews: From 24^th June

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: £49,325 - £53,081 (London): £42,914 - £46,182 (National)

Working pattern: Full-time, Flexible working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 18322

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for an IT Service Continuity Analyst here at Justice Digital, Data and Science to be part of our warm and collaborative Service Resilience team.

The Justice Digital, Data and Science team designs, delivers and supports the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.

The IT Service Continuity Analyst supports the delivery of IT Service Continuity for the services for which Justice Digital, Data and Science is responsible and the development and maintenance of the IT Service Continuity strategy, processes, and plans and procedures.

This is an exciting time for IT Service Continuity within Justice Digital, Data and Science. Recruitment for this role will support the implementation of our programme of work to transform the quality of the service that our function provides to deliver a comprehensive IT SCM portfolio, adding considerable value to our direct customers in the MoJ and, by extension, to the UK’s taxpayers. You will have the opportunity to play a significant role in implementing that service and be crucial to its support and continuous improvement in live operation.

Please note the successful candidate will be expected to travel, when required, to our central London and Canary Wharf offices for in-person meetings. This supports effective face-to-face collaboration with colleagues in the IT Service Continuity Management Team and the wider Service Resilience Team.

You will support the IT Service Continuity Manager, in partnership with the rest of the team, in the definition, implementation and measurement of a leading-edge service continuity process, including:

• An innovative methodology to ensure that our business-critical IT services have appropriate resilience and recovery provisions.

• The adaption/adoption of suitable IT SM tooling to manage our work and enhance our stakeholder collaboration.

• The improvement of our engagement with the Corporate Business Continuity team, the other Business Continuity Teams within the Ministry and IT Service Continuity Management Teams across Central Government; and

• Ensuring that our Service Operations Business Continuity collateral is kept up to date and relevant.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities:

• Work with our Service Owners to understand the IT Service Continuity Management capability, plans (including testing/exercising) and backup regimes of our most business-critical IT services, ensure that they are recorded accurately and topically and support them in seeking improvements.
• In partnership with our colleagues from OnSite Support, use our in-house tooling to provide analysis of the continuity vulnerabilities for locally hosted IT services at MOJ sites to enable improvement action, including formal risk management.
• Collaborate with relevant colleagues within the business and Justice Digital, Data and Science to ensure that ITSC considerations are integral to the development of requirements when new IT services are being framed by way of our new Resilient by Design process, and work with colleagues across Justice Digital, Data and Science to ensure that agreed resilience and recoverability capability, plans and test strategies are successfully delivered prior to live implementation.
• Support the move to full integration with dedicated ITSM tooling to facilitate efficient and effective management of the IT SCM function and optimum collaboration across Justice Digital Justice Digital, Data and Science and wider MoJ colleagues and external parties.
• Support the application of best practice and shared experience from the Cross-Government IT Service Continuity Management Forum and the operation of the Forum.
• Run regular IT Service Continuity Governance and Steering Forums and support Relationship Meetings with Service Owners and other stakeholders to optimise our support to the service that they are providing.
• Assure the development, maintenance and test of IT Service Continuity and Disaster Recovery plans in the context of the MOJ’s Business Continuity arrangements.
• Ensure that lessons learned from IT Service Continuity Management/Disaster Recovery exercises and live invocations are effectively applied.
• Support the planning, conduct and action to apply learned lessons from cyber-exercising for our IT services.
• Be willing to work towards membership of the relevant professional body, the Business Continuity Institute (BCI).

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential Experience or Technical requirements:

• Sound knowledge and proven experience of the operation of IT Service Continuity Management, including Disaster Recovery.
• Good understanding of what makes IT services resilient and experience of ensuring that the level of resilience is appropriate to the business need that they serve.
• Proven ability to work with stakeholders at all levels to ensure that the IT Service Continuity Management function collaborates efficiently with our partners in delivering the most effective service possible.
• Demonstrable awareness of Risk Management practice and the role it plays in effective IT Service Continuity Management.
• Experience in the use of tooling to support the management and operation of IT Service Continuity Management.
• Strong oral and written communications skills.
• The ability to absorb new technical, commercial and business concepts quickly, and work with them.
• A systematic, disciplined and analytical approach to problem solving.
• A high-level understanding of a broad range of technology, from devices through to cloud-based services.
• Competence in use of M365.
• ITIL Service Management Foundation level (v3 or 4).

Willingness to be assessed against the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £49,325 - £53,081 (London): £42,914 - £46,182 (National)

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 850 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the criteria listed in the Person Specification above, using a separate paragraph for each.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift:

• Sound knowledge and proven experience of the operation of IT Service Continuity Management/Disaster Recovery.
• Demonstrable awareness of Risk Management practice and the role it plays in effective IT Service Continuity Management.
• Competence in use of M365.
• ITIL Service Management Foundation level (v3 or 4).

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical and the following Behaviours:

• Working Together
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the Managing a Quality Service behaviour will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk