Senior Performance Analyst

Location: National*

Closing Date: 6^th August 2026

Interviews: w/c 17^th August 2026

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: London: £49,325 – £53,081

National: £42,914 – £46,182

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 20216

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for a Senior Performance Analyst here at Justice Digital, Data and Science to be part of our warm and collaborative Legal Aid Agency (LAA) team.

This role aligns against Senior Performance Analyst from the Government Digital and Data Framework

This is a great opportunity to join our warm and collaborative team and directly contribute to how we measure the benefits of our digital service. LAA Digital sits within the wider Justice Digital organisation, and data is at the core of our transformational strategy. You will play an integral role in delivering high quality, user focused solutions and have the opportunity to work across a range of different services, progress your career and make a difference.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities:

As a Senior Performance Analyst, you will:

• Lead the development and analysis of Service Metrics and Key Performance Indicators (KPIs) for our digital services.
• Use SQL and other tools to extract data from disparate sources, interpreting, and presenting meaningful insights.
• Build and maintain Performance Frameworks across the Agile lifecycle.
• Ensure data accuracy, quality, and relevance in all analysis.
• Apply statistical techniques to assess the impact of service iterations.
• Support user-centred design by embedding data into product decision-making.
• Deliver clear, actionable insights and recommendations to improve services.
• Create engaging data visualisations using tools like Power BI, Metabase, Amazon Quicksights, Google Analytics, and Excel.
• Analyse user behaviour to drive customer-centric improvements.
• Communicate data stories to product teams to inform design and development.
• Demonstrate whether services meet performance standards set out in Service Level Agreements.
• Actively contribute to the Performance Analyst community, sharing best practices and innovations.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven experience in performance analysis or a similar data-driven role.
• Proficiency in SQL and familiarity with:
  • Power BI
  • Amazon Quicksights
  • Google Analytics
  • Google Tag Manager
• Strong understanding of both qualitative and quantitative data sources, and the ability to identify appropriate ways to collect, collate and prepare data.
• Ability to operate in an environment where data is disparate and inconsistent, applying iterative improvement to performance measurement.
• Ability to work independently and proactively in a fast-paced environment.
• Excellent communication skills with the ability to translate complex data into actionable insights and present to both specialist and non-specialist audiences.
• Experience working in Agile teams and with User-Centred Design (UCD) approaches.
• Demonstrable deep understanding of business goals and ability to turn these into tangible performance measures.

Willingness to be assessed against the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from (London) £49,325 – £53,081 and (National) £42,914 – £46,182.

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 500 words) which should outline your experience and skills, giving clear examples of work undertaken. It should be split into two clear sections that answer the following questions and be a maximum of 250 words each:

1. Describe a time when you overcame data quality and consistency challenges. How did you generate meaningful insights that enabled better decision-making?
2. Describe a time when you operated in an environment where business objectives were unclear. How did you collaborate with stakeholders to agree suitable performance metrics?

Your Personal Statement will be used to assess the following 3 criteria listed below:

• Proficiency in SQL and familiarity with:
  • • Power BI
    • Amazon Quicksights
    • Google Analytics
    • Google Tag Manager
• Excellent communication skills with the ability to translate complex data into actionable insights and present to both specialist and non-specialist audiences.
• Ability to work independently and proactively in a fast-paced environment.

Candidates who do not adhere to the Personal Statement directions above may be rejected on this basis.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on “Excellent communication skills with the ability to translate complex data into actionable insights and present to both specialist and non-specialist audiences” will be conducted before the sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical and the following Behaviours:

• Communicating and Influencing
• Changing and Improving
• Delivering at Pace
• Working Together
• Managing a Quality Service

As part of your interview, you will be asked to complete a technical test that assesses your technical capability. Further details will be provided if successful at sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the “Communicating and Influencing” behaviour will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk