Senior Service Designer

Location: National*

Closing Date: 21st January 2024

Interviews: w/c 29th January 2024

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: 

London: £58,847 - £78,225 (which may include an allowance of up to £19,378)

National: £54,358 - £73,450 (which may include an allowance of up to £19,092)

Working pattern: Full-time, Part-time, Flexible Working

Contract Type: Permanent

Vacancy number: 83018

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Service Designer here at Justice Digital, to be part of our warm and collaborative Prisons and Probation team.

These are exciting times at Justice Digital. We have a clear vision — to develop a digitally-enabled justice system that’s better and simpler for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge.

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product owners, delivery managers and software developers to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To help picture your life at Justice Digital please take a look at our blog and our Justice Digital Strategy.

Key Responsibilities:

• Analyse and interpret user needs and business objectives in highly complex service areas
• Lead on design concepts and service blueprints that help reimagine how we can deliver services end-to-end
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with service users
• Train, mentor and manage other designers 
• Take the lead in growing and advancing our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app. 
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• You have a firm grounding and experience in user-centred design, from concept to final delivery. You know how to give direction on which tools, processes or methods to use and how to bring an agile delivery team along with you.
• You are experienced in designing end-to-end public services and navigating complex policy and operational areas. 
• You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. 
• You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
• You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
• You know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others. 
• You are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team

Willingness to be assessed against  the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a current and relevant CV, including a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it in your CV) and a cover letter (1-page max) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and influencing
• Seeing the bigger picture
• Changing and improving
• Leadership

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 75 minute panel interview, held via video conference, which will include a short task given prior to the interview.

Should we receive a high volume of applications, a pre-sift based on ’You have a firm grounding and experience in user-centred design’ will be conducted prior to the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk