Service Designer

Location: National*

Closing Date: 13th October 

Interviews: expected w/c 28th October

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39,868 - £51,675 (which may include an allowance of up to £11,807)

London: £45,824 - £56,050 (which may include an allowance of up to £10,226)

Working pattern: full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 90974

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting several Service Designers here at Justice Digital, in our Prisons and and Workforce Capability teams.

These roles align to Service Designer from the Government Digital and Data Framework

These are exciting times at Justice Digital. We have a clear vision — to develop a digitally-enabled justice system that’s better and simpler for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge.

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product owners, delivery managers and software developers to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Analyse and interpret user needs and business objectives in highly complex service areas
• Develop design concepts and service blueprints that help reimagine how services can be delivered end-to-end
• Facilitate design workshops with the team, senior stakeholders and users
• Rapidly design, test and iterate digital prototypes with service users
• Contribute to developing best practice through our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms 
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave.
• Maternity support/paternity leave at full pay for 2 weeks, too
• Wellbeing support including access to the Calm app. 
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• You have experience of user-centred design, from concept to final delivery. You know which tools, processes or methods to use and how to bring an agile delivery team along with you.
• You can listen to the needs of technical and business stakeholders, interpret them in a way that is clear for both audiences. You can manage stakeholder expectations and navigate difficult discussions. 
• You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
• You know what good public services look like and how to design them in an inclusive, accessible way.

Willingness to be assessed against  the requirements for BPSS clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to Apply

Candidates must submit a current and relevant CV and a cover letter (750 words max) which describes how you meet the requirements set out in the Person Specification above. Please also include a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it). Please type out the full address for your portfolio in your CV or cover letter, as embedded links will not work.

Failure to provide all documents will result in a rejection of your application. Also, if the statement is too long, we won’t read past the first 750 words.

The Cover Letter should outline your experience, against the following points of the essential criteria list above, under ’Person Specification’

• You have experience of user-centred design, from concept to final delivery. You know which tools, processes or methods to use and how to bring an agile delivery team along with you
• You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.

• You know what good public services look like and how to design them in an inclusive, accessible way.

* Should we receive a high volume of applications, a pre-sift based on ’You have experience of user-centred design, from concept to final delivery.’ will be conducted prior to the sift.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and influencing
• Managing a quality service

A diverse panel will review your application against the Person Specification above. 

Successful candidates who meet the required standard will then be invited to a 75 minute panel interview, held via video conference, which will include a short task given prior to the interview.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk