Bilingual Content Designer (Welsh and English)

Location: National*

Closing date: 22^nd October 2025

Interviews: 4^th – 6^th November 2025

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: please see Terms & conditions for more information.

National: £42,914 - £46,182

London: £49,325 - £53,081

Working pattern: Full time, part time, flexible working

Contract type: Permanent

Vacancy number: 10666

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP.

The role

The Office of the Public Guardian (OPG) is recruiting for a bilingual content designer (English & Welsh) to join our friendly, creative and delivery-focused product team. As a member of OPG Digital, you’ll be joining a warm and collaborative user-centred design community. OPG is part of the Ministry of Justice (MoJ).

We encourage applicants who may have submitted an application for other bilingual content design roles at OPG to reapply for this new role.

This role aligns against the Government Digital and Data Framework Content designer job description.

OPG is engaged on an innovative programme of work to iterate and improve our Make, register and use a lasting power of attorney digital services. As a bilingual content designer on the service, you’ll help deliver on OPG’s commitment to provide its services in both English and Welsh.

Content design

You must have proven experience creating clear, concise, grammatically correct and user-centred English content to Government Digital Service (GDS) standards for style and accessibility.

Welsh language

Is a fluent Welsh language speaker, you must be confident creating Welsh content which meets user needs for clarity, accuracy and accessibility. As part of your role, you’ll be asked to iterate existing Welsh content and take on some minor translation tasks , updating Welsh content when our English content changes.

You’ll have the support of the Welsh Language Unit but will act as the team’s ‘in-house’ Welsh language speaker, taking the lead on our commitment to parity between English and Welsh.

The team

You’ll work in an agile environment as part of a cohesive and integrated multidisciplinary team and collaborate with legal and policy teams to meet user needs and deliver on policy intent.

In partnership with user research and interaction design colleagues, you’ll design content that enables users to fulfil their objectives at OPG with the minimum friction, stress and confusion.

To do this, you’ll have the support of MoJ’s thriving and welcoming content community. You’ll also be mentored by a senior content designer at OPG, giving you the opportunity to develop your content design and strategy skills with a view to future promotion.

To help picture your life at MoJ Justice Digital ,please take a look at our blog and our Digital and Technology strategy 2025.

Key responsibilities

As a bilingual content designer (English and Welsh) on Make and register a lasting power of attorney and associated services, you will:

• be responsible for designing and iterating our content in both languages as we move into private beta to ensure it meets user needs and is compliant with GDS standards
• work closely with the Welsh Language Unit or other translation services to ensure our Welsh content is both correct and accessible
• collaborate with the team’s interaction designer and user researcher to deliver user-centred design
• keep up to date with Welsh language standards and developments in ways of working, building networks with people designing content and services in Welsh across government and beyond

• work collaboratively in a multidisciplinary, agile team and be responsible for developing simple, clear digital services that help citizens and staff who interact with the justice system

• record and share ways of working, design decisions and approaches to Welsh language parity with the MoJ design community and beyond

• be an advocate for user-centred content design, sharing knowledge and actively participating in our community spaces, as well as cross-government content groups and activities

• work effectively with subject matter experts, stakeholders and partners (which will include colleagues from policy and legal) to create content and develop strategies to help digital services and platforms meet user needs and business objectives

• monitor and improve content based on user feedback, research and data

• support teams to manage the translation process effectively through the Welsh Language Unit or other translation services

• help user researchers by supporting Welsh language participant recruitment and facilitating bilingual usability testing sessions

• write and map user stories using a range of tools and platforms to plan and manage your work (these may include Figma, Jira, Miro)

• put accessibility requirements at the heart of content design, and encourage others to do the same

If you are committed to excellent content design and passionate about the Welsh language, please read on and apply.

Benefits

• Some offices may have a subsidised onsite gym

Person specification

As a content designer, you'll make it easier for users to understand and progress their tasks. And you’ll have the opportunity to learn and develop new user-centred design skills.

Essential criteria

The successful candidate will:

• be an experienced content designer, with proven ability to create, improve and publish high-quality, user-centred content
• be a fluent Welsh speaker, comfortable creating and translating user-centred content in English and Welsh
• have experience of working on a bilingual or multilingual product or service and understand the nuances of designing for Welsh language speakers
• have demonstrable experience of making complex language and processes easy to understand
• have knowledge of using data, research and evidence to inform and explain content decisions
• be comfortable working in a fast-paced, multidisciplinary team and using an iterative, agile and flexible approach to enable rapid delivery
• be able to engage with important stakeholders and communicate clearly and regularly
• have experience designing for a range of different users, and identifying their needs based on evidence
• show evidence of consistently and effectively applying content standards and style guidelines to your work
• understand government accessibility requirements and how to design content that works with common assistive technologies

Be willing to be assessed against the requirements for Baseline Personnel Security Standard clearance

We welcome the unique contribution diverse applicants bring, and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to apply

Candidates must submit a CV and statement of suitability (word count: 750 max). Your statement of suitability will not be read beyond the first 750 words. Failure to provide either of these documents will result in a rejection of your application.

Sifting and assessment overview

Should we receive a high volume of applications, we will carry out a pre-sift on the lead requirements:

• be an experienced content designer, with proven ability to create, improve and publish high-quality, user-centred content
• be a fluent Welsh speaker, comfortable creating and translating user-centred content in English and Welsh

The statement of suitability should outline your experience and its relevance to the criteria outlined below:

• you are an experienced content designer, with proven ability to create, improve and publish high-quality, user-centred content (250 words)
• you have experience of working on a bilingual or multilingual product or service and understand the nuances of designing for Welsh language speakers (250 words)
• you have experience designing for a range of different users, and identifying their needs based on evidence (250 words)

Candidates who are successful at sift stage will be invited to an interview lasting up to 75 mins, with a panel of 3 people.

The interview assessment will be split into 3 parts:

Part 1: Welsh language assessment task

Part 2: Content design task –to be given to candidate prior to interview

Part 3: Interview questions

Your application will be reviewed against the ‘Person specification’ above by a diverse panel.

For this role, we’ll be looking at the Government Digital and Data skills for content designers and Success Profiles Behaviours for ‘Level 3 – HEO and SEO or equivalent’. We will assess your Experience and the following Technical Skills and Behaviours during the assessment process:

Government digital and data skills for content designers

• User-centred content design
• User focus (content design)
• Stakeholder relationship management (content design)
• Agile working (content design)

Civil Service behaviours

• Communicating and influencing

• Making Effective Decisions
• Changing and improving
• Delivering at pace

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of artificial intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk.